Social Prescriber / Health and Well Being Coach

The post holder will

work across all PCN practices and as part of the wider Intergrated Neighbourhood team to ensure efficient and effective patient contacts and assit in the reduction of A&E admissions.

Develop trusting relationships by giving people time and focus on what matters to them

Take a holistic approach, and support in increasing patients confidence and understanding in their own health

Reduce

crisis situations unplanned admissions and carer breakdowns

Promote

and support a proactive approach in patient care, working with INT coordinators

to identify patients from risk stratification tool and highlighted frequent

attenders at A&E

Support

patients that are not managing their long term conditions, signposting to

relevant services and highlighting concerns to GP practice

Support

patients highlighted in need of reactive support, working with the rest of INT

team to ensure that needs are supported accordingly

Liaise

with PCN services, GP practices, community teams and voluntary services to

support patients

Support discussion and

provide feedback to MDT meetings

Where

appropriate highlight ReSPECT form process with patients

Bridging

the gap between GPs and realities patients face at home encompassing what

really matters to them

Promote

the image of the organisation and services by ensuring that all information and

communication is up to date and suitably presented

Take

responsibility for ensuring that internal and external communication systems

are fit for purpose

Respond

to telephone, email and written queries on behalf of the service area including

call handling where appropriate

Demonstrate

flexibility and adaptability to meet changing priorities within a dynamic

operational environment

Be

proactive and contribute ideas for improvement in the way the service is

delivered

Support in providing

telephone cover during annual leave, sickness or peak demand periods, including

answering incoming calls, booking appointments, taking messages and signposting

patients appropriately

Ensure

that all complaints, compliments, concerns, comments and suggestions are escalated

appropriately

Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales

Manage

specific projects as requested by the PCN Operational manager and provide

updates on progress

Develop

use of community hubs for drop in sessions to support patient needs

Folkestone, Hythe and Rural Primary Care Network is an innovative, friendly and forward thinking group. We are located in the historical South Kent Coast of the Garden of England (Kent). General Practice is changing at pace and we see this as a positive and opportunistic challenge.

Our PCN includes 7 practices with a combined list size of approx 52,000 patients.

We are proud and enthusiastic to be an inventive front runner in the development of Integrated Neighbourhood Team working.

Knowledge and Understanding

Qualifications

Experience