Social Connections Officer

As part of a small, dedicated team, you will work closely with older people, volunteers, local communities and other key stakeholders to support the delivery, promotion and development of the befriending service and wider social connections initiatives.

Staff benefits include

Summary of Post: The

purpose of this role is to is reduce social isolation and loneliness among

older people across Coventry and Warwickshire by enabling meaningful social

connections.

The post holder will support the delivery, promotion and

development of the befriending service and wider social connections initiative,

working collaboratively with clients, volunteers, community organisations and

key stakeholders to strengthen community networks, enhance client wellbeing,

and create opportunities for older people to stay connected, active,

independent and engaged in later life.

Location: Regular weekly presence at our Leamington

office with travel throughout Coventry & Warwickshire.

Duties and Responsibilities

1. Plan, organise and

deliver a variety of events and activities for socially isolated older people across

Coventry & Warwickshire, ensuring any contractual obligations and organisational objectives are met.

2.

Promote events

and activities through a variety of channels including social media and community

networks, as well as support with the wider promotion of the befriending

service, social connections initiatives and volunteer recruitment and retention

activities.

3.

Develop and

maintain strong relationships with local organisations, businesses and

community groups, identifying opportunities for collaborative partnerships and

fund raising.

4.

Support the Team leader in identifying, developing

and delivering new referral pathways and outreach initiatives to reach and

engage with isolated older people, as well as actively contributing to the continuous

development of the befriending service.

5. Maintain regular contact with clients awaiting a befriending match,

identifying any changes in level of need or additional support requirements.

6. Maintain up-to-date knowledge of local community activities and internal

services to support individuals build social networks or access appropriate support.

7.

Assist the Administrators where required with

client assessments and matches and volunteer screenings and inductions.

8. Gain

appropriate consents and accurately record on the CRM database client and

volunteer personal data, interactions, attendance records and outcomes.

9.

Actively seek client and volunteer feedback to support

service improvement, monitor satisfaction levels and complete case studies.

10. Represent the charity at community forums and

networking events.

11. Conduct

risk assessments where required in clients homes or venues, ensuring safety

and suitability.

12. Promptly

report any concerns regarding a clients safety or welfare to the line manager

or designated safeguarding lead.

13. To

adhere to all relevant organisation policies and procedures with particular

reference to health & safety, safeguarding and GDPR.

14. To

undertake appropriate training and personal development as required for the

role.

15. To

portray a positive image of the organisation both internally and externally.

16. To

undertake such other duties as may be reasonably required, consistent with the

nature and grade of the post.

All staff have an individual responsibility to comply with

the organisations policies and practices.

A regular DBS check is a requirement of this role.

We're a local charity working in the community to support

older people, their families and carers.

We want everyone to be able to love later life.

Qualifications

Experience