Single Point of Contact - Administrator
Whittington Hospital NHS Trust
London, HA8 9BA
Salary
£30,630 to £32,346
Contract
Fixed-Term
Hours
Not specified
Closing date
11 September 2026
6 days left
Job description
- This vacancy will close early once we reach a set number of applicants. If you are interested in the post, we strongly encourage you to apply as soon...
- Answer calls from the Single Point of Contact phone line and assisting patients with their queries.
- Book clinics and appointments and manage cancellations or amendments in a timely manner.
- Manage a shared inbox, responding to queries, uploading documents and escalating when necessary.
- Registering patients and maintaining health records as required and according to local SOPs.
- Utilise Rio patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
Process new referrals per local SOPs, book/manage appointments, and handle cancellations/amendments promptly.
Maintain accurate health records, using Rio for data entry and retrieval.
Confirm appointments, ensure patient data integrity, and collaborate with teams to prepare clinic notes and necessary clinical information.
Generate clinic letters and reports as required. Handle photocopying/scanning, manage issues with staff/clients, and arrange interpreters for appointments as per SOPs.
Process new referrals per local SOPs, book/manage appointments, and handle cancellations/amendments promptly.
Maintain accurate health records, using Rio systems for data entry and retrieval.
Confirm appointments, ensure patient data integrity, and collaborate with teams to prepare clinic notes and necessary clinical information.
Generate clinic letters and reports as required. Handle photocopying/scanning, manage issues with staff/clients, and arrange interpreters for appointments as per SOPs.
For further details of Job Description and Person Specification, please read the attached document.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Education/Qualifications
Essential
- Good literacy and numeracy, general education
- Education to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential
- Ability to create and structure office systems e.g. Filing, stationery and equipment ordering
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently, self-motivated
- Good organisational skills, able to use own initiative to plan and prioritise own workload to meet deadlines
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to Standard Operating Procedures
- Reliable, flexible and adaptable
- Creative and innovative
- Ability to stay calm and focused
- Understanding of the need for confidentiality
Knowledge, Skills and Abilities
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Desirable
- Experience of working in a health care environment
- Understanding of using SystmOne / Rio
- Competent in the use of Microsoft office (e.g. Word, PowerPoint, Excel, and Outlook)
Personal Qualities
Essential
- Must have ability to build professional and personal credibility
- Must have ability to recognise own need for support and supervision
- Able to exercise initiative
- Self-motivated
- Work flexibly to address the needs of the service
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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