Service Support Centre Administrator
Coventry And Rugby GP Alliance
Coventry, CV1 4JU
Salary
£12.96
Contract
Fixed-Term
Hours
Not specified
Closing date
20 September 2026
15 days left
Job description
We are seeking a motivated and highly organised Services Support Centre Administrator to join our friendly and supportive team. This is an excellent o...
To provide full
and comprehensive administrative support to the overall Services Support Centre
and more specifically, the Services Support Centre Team Leaders, Head of Clinical
Patient Services, as well as other colleagues and health professionals across
the organisation.
Duties and
responsibilities may include any or all of the items in the following list and
may vary from time to time under the direction of the management team,
dependent on current and evolving workload and staffing levels.
The post holder will be required to maintain information and monitoring
systems, and to support the demands of the service.
Main Duties & Responsibilities
- Provide high-quality
administrative support across a number of services within Coventry and Rugby GP
Alliance.
- Handle queries from GP
practices, other healthcare providers, healthcare professionals, patients and
members of the public in a professional and courteous manner, resolving any
issues, providing feedback and communicating effectively.
- Deal with difficult callers
handling any objection and feedbacks.
- Deal with general enquiries
at Electric Wharf and direct to the relevant team member by answering calls
made to the main line.
- Assisting with postal
services e.g. using the franking machine, attending the post office and on
occasion, delivering packs to patients homes.
- Monitor and action emails
received into the shared mailboxes within the Services Support Centre.
- Monitor messages and calls
received into the Services Support Centre shared admin phones.
- Build good working
relationships with internal and external stakeholders.
- Assist with the recruitment
of new staff members e.g. GPs wishing to join a service, arranging
inductions, setting up new users etc.
- Ensure that shifts are
advertised e.g. using Lantum for staff members to apply to within a timely
manner.
- Ensure that applications for
shifts are accepted and actioned within a timely manner.
- Set up clinics on clinical
systems EMIS and update clinical systems and booking systems in the event of
any staffing changes.
- Book and amend patient
appointments/training sessions using clinical systems EMIS in a timely
manner.
- Check patient consultations EMIS to ensure that requested actions are forwarded to the relevant GP
Surgery as required.
- Ensure that all patient and
service-related records are kept up to date e.g. patient logs, service logs with accurate information.
- Check patient appointments EMIS to ensure that any appointments booked or referrals received are
appropriate for the clinician and the service.
- Ensuring that patient
feedback is requested, in order to help review and evidence the performance of
the services.
- Register patients within clinical systems.
- Support and train non-clinical staff on clinical systems e.g., EMIS as
an when required.
- Attend any training sessions relating to the role e.g., on Lantum, EMIS and provide training to colleagues where possible.
- Attend all Service Support Centre team meetings, CRGPA staff briefings
and any other meetings relevant to the role.
- Undertake regular stock checks and will be responsible for reordering or replenishing stock as and when required.
- Identify faults, delays and
gaps in processes, ensuring learning is put in place to mitigate any future
issues.
- Deal with any issues that arise from the shift debriefs, problem-solving
and escalating to the team leader or manager if necessary.
- Maintain an excellent knowledge of, and adherence to, the operational
procedures and policies.
- Comply with
CRGPAs code of conduct and always maintain professionalism.
- Raise and report incidents, complaints and risks as appropriate and
provide guidance to other staff members when an incident needs to be reported.
- Ensure all tasks, notifications, emails and phone messages are dealt with
and responded to in a timely manner.
- Ensure good communication with all stakeholders.
- Ensure compliance with the General Data Protection Regulation GDPR and
maintain confidentiality.
- Ensure that CRGPA is a safe and secure environment to work in e.g., by
ensuring that the Head Quarters are locked and alarmed at the end of each day.
- Be willing to undertake a range of different shifts throughout the week
between 8am 8pm Monday Sunday in order to meet the needs of the business.
This job description is intended as a basic guide
to the scope and responsibilities of the post and is not exhaustive. It will be
subject to regular review and amendment as necessary in consultation with the
post holder.
At Coventry and Rugby GP Alliance, we pride ourselves on
fostering a culture of innovation, growth, and continuous learning. As a member
of our team, you'll have the opportunity to work alongside talented
professionals who are committed to delivering excellence and driving positive
change within our industry.
We take pride in offering a robust package to support our
Employees, including
- Annual Leave - Enjoy 27 days of
annual leave for full-time employees, in addition to bank holidays.
- Sick Pay - Our enhanced sick pay
policy ensures you are supported during times of illness.
- Pension Scheme - Access to the
NHS pension scheme to secure your financial future.
- Enhanced Maternity Leave - We
provide generous maternity leave to support new parents.
- Paternity Leave: We also offer
paternity leave to allow new fathers to bond with their newborns.
- Blue Light Discounts - Take
advantage of exclusive discounts available for our staff. After probation you
can make an expense claim for the price of your blue light discount card and
receive full reimbursement
- Employee Assistance Network -
Access support through our employee advice network for personal and
professional challenges 365 days a year 247
- NHS Fleet Solutions - A salary
sacrifice car leasing scheme with savings on monthly payments for brand new
cars.
- We are committed to creating a
supportive and rewarding work environment for all our employees.
Experience
Essential
- Experience of providing comprehensive administrative support
- Excellent attention to detail and level of accuracy in all aspects of administration.
- Experience of working in the healthcare sector as an administrator.
- Experience of dealing with general enquiries from a range of stakeholders.
- Experience of working within policies, procedures, and guidelines
- Experience of working within a team and independently
Desirable
- Experience of dealing with governance processes is desirable
- Experience of DATIX is desirable
- Previous experience of clinical systems (EMIS) is desirable
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ or equivalent experience in Administration
- Microsoft Excel skills to basic or intermediate
- Microsoft Word processing skills to intermediate or advanced level
Desirable
- Minute Taking training is desirable
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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