Service Support Administrator - Band 3
Lincolnshire Community Health Service NHS Trust
Lincoln, LN5 7JHView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
20 November 2026
7 days leftJob description
Are you an experienced administrator who wants a new challenge? Come and work in our Children and Young Peoples administration team providing quality ...
- Manage waiting lists to ensure timely access to appointments
- Schedule, monitor, and manage appointments
- Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
- Maintain effective communication between patients, and clinical teams.
- Record, update, and report patient and performance data using Trust information systems.
- Proficient in audio typing and transcribing reports and meeting minutes
- Identify and escalate operational issues to line management.
- Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
- Ensure compliance with Trust policies, and Service Standard Operation Procedures
A detailed job description including a person specification has been uploaded wit this vacancy. This includes a list of responsibilities, Skills and competencies for the role
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Qualifications
Essential: - Level 3 vocational qualification in relevant subject or equivalent; - Level 3 Word processing or typing qualification or equivalent
Skills
Essential
- Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels
- Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail
- Ability to establish and maintain working relationships at all levels internally and externally
Knowledge
Essential
- Knowledge of confidentiality and data protection Knowledge of medical terminology Page 7 of 8 legislation and is able to use discretion where necessary
- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook
Experience
Essential
- Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
- Previous experience of audio typing and transcribing of meeting minutes
- Previous experience of working towards targets/deadlines
- Previous experience of validating data against reports.
Specific requirements
Essential: - Previous experience of validating data against reports.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
10 November 2026
Last checked
11 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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