Service Practitioner
NHS England
Leeds/Exeter, LS1 4APView on map(opens Google Maps in a new tab)
Salary
£49,387 to £56,515
Contract
Permanent
Hours
Not specified
Closing date
28 October 2026
9 days leftJob description
Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of the new NHS England. The Technology Digita...
- Attending and contributing to stand-up meetings to discuss tasks, progress and issues
- Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services. This could include taking responsibility, as an individual and as part of the wider team, for incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement.
- Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements.
- Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers
- Being responsible for supporting the service manager with remedial work for service-related risks, issues, escalations and stakeholder engagement.
- Being responsible for improving relationships with end users to improve Service Management's understanding of the service(s).
- Being responsible for participating in service improvement activity through short, sprint based focussed activity.
- Being responsible for supporting the team in the introduction of services from the design stage of the service lifecycle.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
We cannot offer visa sponsorship for any vacancies.
Knowledge & Experience
Essential
- Knowledge and experience of working in a Service Management environment
- Knowledge of using Service Management toolsets to support and enhance processes and procedures
Skills
Essential
- Assesses, analyses, develops, documents and implements changes based on requests for change
- Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
- Acts as the routine contact point between the organisation and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data.
Qualifications
Essential: - Educated to postgraduate diploma/degree level or equivalent experience.; - ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience.
Desirable: - ITIL Practitioner or equivalent experience.; - Prince 2 Agile Foundation or equivalent experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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