Service Manager - Digital Clinical Division

The post holder will support the delivery and performance of Digital Clinical Services programmes, including Sparc and other digital transformation initiatives. They will be responsible for the day-to-day operational management of designated services, ensuring high-quality service delivery and achievement of key performance indicators.

The role will involve monitoring and reporting service activity, performance, demand and capacity, identifying opportunities for improvement and implementing actions to support service objectives. The post holder will lead and support service improvement and digital transformation initiatives to improve referral management, operational efficiency and patient experience.

Working closely with clinicians, administrative teams, commissioners, providers and other stakeholders, the post holder will support collaborative service delivery and the implementation of new services and contracts. They will also support governance processes, including the management of risks, incidents, complaints and quality improvement actions.

The post holder will provide leadership and support to administrative staff, including recruitment, staff development and performance management, and will support budget monitoring and resource planning. They will undertake projects and responsibilities as required to support the performance, sustainability and strategic development of Digital Clinical Services.

To be responsible for monitoring and analysing relevant service data, including activity, demand, capacity, KPIs and performance reports, ensuring data is validated and appropriate action is taken to resolve issues, with performance concerns escalated to the Lead Provider Development Manager where required.

To support the delivery of contractual, operational and quality targets across Sparc and Digital Clinical Services, ensuring KPI breaches are avoided wherever possible and escalated appropriately when necessary.

To lead on the monitoring and improvement of referral quality, working in partnership with clinicians, administration teams, commissioners, community providers and system partners.

To work with patients, administrative staff, clinicians and external stakeholders to achieve sustained improvements in:

To take a lead role in facilitating service improvement, pathway redesign and digital transformation initiatives across Digital Clinical Services.

To support the mobilisation and implementation of new services, contracts and business development opportunities, contributing to the sustainability and growth of Sparc and other Digital Clinical Services programmes.

To ensure that administrative functions are delivered to a high standard and that Trust policies, governance requirements and standard operating procedures are adhered to.

To support the investigation of complaints, incidents and service issues, ensuring lessons learned are identified and improvement actions implemented.

To manage and monitor delegated budgets and resources, supporting the achievement of financial and operational objectives.

To provide line management, leadership and support to delegated administrative staff, including recruitment, induction, appraisal, training and performance management.

To complete ad-hoc tasks and projects at the request of the Lead Provider Development Manager to support the delivery, development and expansion of Digital Clinical Services.

To deputise for the Lead Provider Development Manager where appropriate.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Education & Knowledge

Desirable: - Knowledge of Ophthalmology targets and pathways

Experience

Skills

Desirable: - Ability to analyse and interpret data and statistics e.g. activity trends, financial data