Service Delivery & Improvement Manager
Oxleas NHS Foundation Trust
Taunton, TA1 2PX
Salary
£66,582 to £77,368
Contract
Fixed-Term
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
We are looking for an experienced and motivated Service Delivery & Improvement Manager to join our Southwest Prisons Operational Team on a fixed-term ...
The post holder will lead the delivery of the Southwest Prisons Service Delivery and Improvement Plan, working with senior leaders, clinical teams and partners to support safe, effective and high-quality prison healthcare services. They will use quality improvement methods, data and evidence to drive sustainable change, monitor progress and support teams to deliver improvement projects. The role will also involve engaging stakeholders, preparing reports and updates, and supporting patient and service user involvement in improvement activity.
- Lead the delivery and ongoing development of the Southwest Prisons Service Delivery and Improvement Plan.
- Provide strategic leadership for complex service improvement programmes across the Southwest prison portfolio.
- Work with senior leaders, clinical teams, Heads of Healthcare, Regional Managers and external partners to deliver agreed improvement priorities.
- Use quality improvement methodology, data and evidence to identify priorities, monitor progress and support sustainable change.
- Provide expert advice and support to teams undertaking service delivery and improvement projects.
- Develop, monitor and report on key milestones, risks, outcomes and benefits linked to the improvement programme.
- Prepare and present reports, briefings and updates for regional, senior leadership and executive forums.
- Support the development of improvement capability across teams through coaching, facilitation, workshops and shared learning.
- Work with Quality, Performance and Finance colleagues to ensure improvement activity is aligned to Trust priorities, performance requirements and available resources.
- Analyse complex information and performance data to support decision-making and identify opportunities for improvement.
- Engage and influence a wide range of stakeholders across Oxleas, NHSE, HMPPS and partner organisations.
- Ensure effective communication of progress, learning and outcomes through appropriate reports, briefings and meetings.
- Support teams to involve patients and service users in improvement activity where appropriate.
- Identify opportunities for shared learning, best practice and standardised approaches across the Southwest prisons.
- Escalate risks, issues and barriers to delivery as appropriate and support actions to resolve them.
- Contribute as a key member of the Southwest Prisons Senior Leadership Team.
- Support the development of systems, tools and processes for tracking, monitoring and evaluating improvement work.
- Promote the Trusts values and support a culture of collaboration, learning, quality and continuous improvement.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Education/Qualifications
Essential
- Masters Degree qualified or equivalent experience
- Quality improvement qualification or equivalent experience
- Project management or management qualification, or equivalent practical experience
Experience
Essential
- Experience of leading complex service improvement or transformation programmes
- Experience of working with senior leaders, clinicians and multidisciplinary teams in a healthcare setting
- Experience of using data, evidence and quality improvement methods to deliver measurable change
Skills
Essential
- Strong programme/project management skills with the ability to manage competing priorities.
- Excellent communication, influencing and stakeholder engagement skills.
- Ability to analyse complex information and present clear reports, briefings and recommendations.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 August 2026
Last checked
14 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related