Service Coordinator
Hywel Dda University Health Board
Carmarthen, SA31 3BB
Salary
£32,557 to £39,631
Contract
Permanent
Hours
Not specified
Closing date
20 September 2026
20 days left
Job description
Due to the continued growth of The Communication Hub, Hywel Dda University Health Board is seeking to recruit an enthusiastic individual to join our p...
The successful applicant will be responsible for developing and delivering a process infrastructure to manage escalated complex queries or process concerns. They will lead on all aspects of operational delivery for the identified service.
The role will include liaising and communicating information verbally and via technical links with health colleagues and partner organisations; to ensure continuity of care for those accessing the service. They will identify and coordinate centralised resources and provide high quality, timely and accurate information and support.
Other tasks will include
Providing support to individuals who contact the Communication Hub, including those expressing concerns, emotional distress, andpossible deterioration in their health condition; ensuring all responses to queries are in line with current local and national guidance.
Utilise the relevant databases, ensuring queries are correctly inputted and allocated.
Identify appropriate changes to be made to database systems when necessary.
Establish and maintain effective relationships with the Communication Hub and all teams who are accommodated within it.
Applications will beshortlistedbased on 'Qualifications and Knowledge'. 'Experience' and 'Other' criteria will be assessed atboth application form and interview stages.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29/09/26
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Qualifications and Knowledge
Essential
- Degree related to Health or Social Care OR a Professional management qualification at level 5, or equivalent experience
- Ongoing learning and professional development in relevant field i.e. service development, customer service, team management
- Digitally literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
- An understanding of Quality Improvement methodology and ability to use to influence change.
Desirable
- Knowledge of Health Board processes and patient pathways
- Knowledge of project management methodologies
Experience
Essential
- Experience of working in a healthcare / communication coordination setting
- Experience of liaising with multidisciplinary teams and external stakeholders
- Evidence of problem solving
- Experience of writing reports and using data
- Experience of working in a busy office environment and dealing with multiple priorities.
- Experience of teaching/training/coaching/facilitation
Desirable
- Experience of reducing barriers to access services
Other
Essential
- Flexible approach to meet the needs of the service
- Willingness to learn new skills
- Ability to travel between sites in a timely manner
Desirable
- Welsh Speaker (Level 1)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related