Service Coordinator- Hospital at home

• Deliver high-quality, safe, and effective patient care as part of a collaborative team.
• Promote a positive working culture by encouraging staff participation in service development and improvement.
• Manage inbound referrals and respond appropriately to patient and family queries.
• Update patient records with care plans during MDT meetings.
• Coordinate follow-ups with the clinical team and liaise with hospital teams and practices regarding patient care.
• Process patient discharges and ensure all care-related tasks are completed.
• Report incidents, complaints, and escalations to the Service Manager.
• Perform additional duties in line with NHS policies and legislative requirements as necessary.

• Ensure the provision of high quality, safe and effective patient care
• Work collaboratively as a key member of the team, promote a positive working culture, encouraging staff participation and involvement in developing and improving the service
• Actioning inbound referrals appropriately
• Dealing with queries from patients / family members
• Updating patient records during MDT meetings with plans
• Coordinating with the clinical team for any follow ups
• Liaising with the hospital teams regarding patient care
• Liaising with practices regarding patient care
• Processing discharges once patients care has ended
• Report any issues/ incidents/complaints/escalations to the Service Manager

• To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role

• Enhanced evening and weekend access to General Practice.
• Deliver at scale services to improve the health and wellbeing of the populations we serve.
• Home visiting and community services
• Virtual ward services.
• Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
• Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.

• To attract innovation and investment into primary care.
• To be dynamic always seeking out new opportunities.
• To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members.
• To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.
• To face challenges head on, working collaboratively to deliver solutions.

Essential

• At least 1 year -
• Administrative skills and robust record keeping
• Ability to effectively communicate and resolve issues over the phone in a professional and courteous manner
• Coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes

Essential

• Good working knowledge of Microsoft Suite (including Excel, Word, Teams)
• General IT set up and systems
• Excellent written and verbal communication skills
• The ability to plan and organise own workload without direct supervision
• Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• The ability to be innovative, objective as and logical in resolving problems
• The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales

Essential

• Positive, professional, approachable and respectful attitude to others - Ability to work autonomously with little direct supervision
• Good decision-making skills with an excellent attention to detail
• Reliability
• Flexibility
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary