Service Administrator

To contact patients and provide a service introduction to ensure that expectations are clear.

To book initial consultations on behalf of service staff and send reminders to patients.

Other agreed administrative tasks as requested and agreed with the service leads, such as meeting notes.

To support the Service Leads and H&WB Manager with service reporting, to provide visibility to the GP practices around work done.

1. Referral triage for each service.

2. Booking in and carrying out introduction calls for referrals and sending back inappropriate referrals to referrers.

3. Booking in the initial consultation for each patient with the appropriate service team member.

4. Day to day management and oversight of appointment books, active patient load as well as waiting lists.

5. Sending appointment reminder texts.

6. Oversight of DNAs and focused work on improving the current rates for each service.

7. Manage and oversight of complaints & learning events to ensure a reduction of issues especially around patient bookings.

8. Last minute staff sickness appointment cancellations and communication.

9. Ongoing admin support in the office for team members who travel between many different sites/practices such as letter printing and posting letters to patients.

10. If capacity allows

a. Supporting service audit completion

b. Uploading compliments to teamnet

c. Managing the H&WB Teamnet page

d. Supporting at all-staff meetings.

e. Helping to organize/attend community events/sessions.

11. Any other reasonable duties required by the Service Leads or Health & Wellbeing Manager in support of the services.

This team member would be based in head office at Thomas Wall.

Team working

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members as required

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Sutton Primary Care Networks is the collaborative

vehicle for the four Sutton PCNs and the former Sutton GP Federation working

together as a single entity. We are a Community Interest Company that aims to

reinvest surpluses back into general practice and primary care for the benefit

of our practices and the people who form the communities we serve.

Sutton has four PCNs whose boundaries are based on historical

relationships and groupings of organisations. There are some similarities of

residents health and care needs unique to a particular PCN, and many more needs

that are shared across all four PCNs.

Our four PCN represent all 21 GP surgeries in Sutton. Their collective

footprints cover all of the London Borough of Sutton and its residents who are

able to access and benefit from the services and improvements offered by

Primary Care Networks.

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan,

with all general practices being required to be in a network by June 2019, and

CCGs/Integrated Care Boards (ICBs) being required to commit recurrent funding

to develop and maintain them.

The networks will have expanded neighbourhood teams which will comprise

a range of staff such as GPs, pharmacists, district nurses, community

geriatricians, dementia workers and Allied Health Professionals such as

physiotherapists and podiatrists/chiropodists, joined by social care and the

voluntary sector.

Experience

Desirable: - Experience working in health, community or voluntary sector

Qualifications

Essential: - A good knowledge and use of Microsoft Excel and file based systems.; - Knowledge of Equal Opportunities, Diversity & Inclusion policies.

Desirable: - A good knowledge of EMIS.