Senior Revenue Administrator
Cygnet Health Care
West Malling, ME19 4AEView on map(opens Google Maps in a new tab)
Salary
£31,000 to £32,000
Contract
Permanent
Hours
Not specified
Closing date
13 November 2026
25 days leftJob description
Cygnet Health Care is one of the UKs largest independent providers of mental health care. Cygnet is now looking to appoint a Senior Revenue Administra...
Responsibilities will include but are not limited to:
- Overseeing and supporting two Billing Administrators, including conducting regular one-to-one meetings and weekly workload reviews.
- Maintain and update sales daybooks daily using ward census information.
- Responsible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing
- Escalating billing and site-related issues through the appropriate escalation channels.
- Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements.
- This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
- Assisting in the credit note process, including reviewing, analysing and processing credit requests where required.
- Supporting the resolution of billing queries.
- Processing miscellaneous invoicing and advanced billing activities.
- Assisting with data and information requests from the Finance Department and Senior Management Team.
- Monitoring the Senior Billing inbox and responding to queries in a timely manner
- Delivering training and onboarding support to new employees.
- Processing or assist in processing monthly and weekly reports as required.
- Supporting the Deputy Billing Manager with ad hoc tasks and projects as required.
Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Cygnet Health Care is one of the UKs largest independent providers of mental health care.
Cygnet is now looking to appoint a Senior Revenue Administrator to join our Billing team based in Kings Hill, Kent ME19 4AE.
This is a hybrid role, with two days per week based in the office and three days working from home.
Responsibilities will include but are not limited to:
- Overseeing and supporting two Billing Administrators, including conducting regular one-to-one meetings and weekly workload reviews.
- Maintain and update sales daybooks daily using ward census information. Responsible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing Escalating billing and site-related issues through the appropriate escalation channels.
- Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements. This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
- Assisting in the credit note process, including reviewing, analysing and processing credit requests where required.
- Effectively delegating work across the team to ensure deadline s are met.
- Supporting the resolution of billing queries.
- Processing miscellaneous invoicing and advanced billing activities.
- Assisting with data and information requests from the Finance Department and Senior Management Team.
- Monitoring the Senior Billing inbox and responding to queries in a timely manner.
- Providing guidance and support to less experienced team members in their day-to-day responsibilities.
- Delivering training and onboarding support to new employees.
- Processing or assist in processing monthly and weekly reports as required. For example, these will included things like blocked beds, discounts and uplifts.
- Supporting the Deputy Billing Manager with ad hoc tasks and projects as required.
- During month-end billing periods, dedicating up to one week to analysing and validating invoice data to ensure all billing activity has been completed accurately. During this time, responsibility for individual daybooks may be reduced or suspended.
- Previous experience in a billing, finance administration, or accounts receivable environment.
- Experience leading, mentoring, coaching, or managing team members.
- Advanced Microsoft Excel skills, including the ability to analyse and manipulate data.
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong communication and stakeholder management skills.Experience resolving customer or internal billing queries.
- Previous experience in a Senior Billing Administrator or similar supervisory role.
- Experience processing credit notes and managing complex bi lling activities.
- Knowledge of month end billing processes.
- Experience working with billing or finance systems.
- Experience training and onboarding new team members.
- Knowledge of the healthcare, care home, or service sector would be advantageous.
- Salary between £31,000 and £32,000 per year
- Hybrid Working with two days working in the office and 3 days working from home.
- 25 days annual leave plus an additional paid birthday and anniversary leave
- Strong career progression opportunities into management roles
- Pension scheme
- Cycle to work scheme & employee discount saving.
Please note: successful candidates will be required to undergo an enhanced DBS check.
What next?
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Cygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK.
We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care.
Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 160 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.
General Requirements
Essential: - Please refer to job description above
Desirable: - Please refer to job description above
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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