Senior Receptionist

Acting as a senior member of the reception team and

providing day-to-day support to reception staff.

Managing and resolving patient queries, concerns, and

complaints in a professional and empathetic manner.

Providing excellent customer service both face-to-face and

over the telephone.

Scheduling appointments and assisting patients with access

to practice services.

Supporting the management of staff rotas, including adding

schedules and maintaining rotas within EMIS Web.

Assisting with practice administration and ensuring

reception processes are followed efficiently.

Working collaboratively with clinical and administrative

teams to support patient care.

Maintaining patient confidentiality at all times

in line with NHS and GDPR requirements

The Senior Receptionist plays a key role in supporting the day-to-day management of the reception function, ensuring that patients receive a professional, efficient, and welcoming service at all times. As a senior member of the administrative team, you will provide guidance and support to reception staff, assist with the smooth running of practice operations, and help maintain high standards of patient care.

The role involves managing patient enquiries and resolving issues effectively, coordinating appointments, maintaining staff rotas and schedules within EMIS Web, and supporting the delivery of administrative processes across the practice. You will work closely with clinicians, management, and administrative colleagues to ensure services are delivered efficiently and in line with practice policies, NHS requirements, and patient needs.

The successful candidate will possess excellent communication, organisational, and problem-solving skills, with experience in a GP practice environment and a commitment to providing outstanding patient service. Knowledge of EMIS Web and an understanding of QOF processes are highly desirable. All duties must be carried out with strict adherence to patient confidentiality, GDPR requirements, and NHS standards.

We are a friendly, patient-centred GP practice with a strong commitment to delivering high-quality healthcare to our local community. Our team is made up of dedicated clinical and administrative professionals who work closely together to provide the best possible experience for our patients.

We pride ourselves on having a family-oriented atmosphere where teamwork, mutual respect, and support are at the heart of everything we do. We have built a positive and welcoming working environment with excellent team cohesion, where every member of staff is valued and encouraged to contribute to the continued success of the practice.

As a practice, we recognise the importance of maintaining a healthy work-life balance and fostering a culture where colleagues support one another. We believe that a happy and engaged team enables us to provide the highest standards of patient care.

The successful candidate will be joining a well-established, supportive team and will play an important role in helping us continue to deliver an efficient, compassionate, and responsive service to our patients.

Experience