Senior Receptionist

• Patient Coordination: Managing complex booking queries, resolving patient complaints at the desk, and handling difficult or sensitive escalations calmly.
• Team Support: Assisting the Operations Manager in training new reception staff, troubleshooting daily workflow bottlenecks, and covering shifts during peak times.
• System & Admin Management: Overseeing the clinical system (EMIS Web), managing digital consultation queues (Accurx), and ensuring accurate data entry.
• Clinic Flow Control: Monitoring patient wait times, coordinating urgent "squeeze-in" appointments with the duty doctor, and liaising directly with the clinical team.
• Processing repeat prescription requests, managing incoming clinical mail, and scanning or coding documents to patient files. Prescription & Document Routing:

• Resolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.
• Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.
• Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.

• Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.
• Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.

• Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).
• Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.

• Maintain a clean, welcoming, and safe reception and waiting area environment.

• Generous Annual Leave:
• Camden Location Perks: Work in a central, well-connected London borough with excellent transport links and vibrant local amenities right on your doorstep.
• Continuous Learning: Regular practice learning time and protected training afternoons to help you stay sharp and confident in your role.

Essential

• Minimum 2 years working as a GP Receptionist in the NHS.
• Proficiency with NHS clinical systems (ideally EMIS Web).
• Excellent communication, conflict resolution, and multitasking abilities.
• Calm under pressure, reliable, and a supportive team player.

Desirable

• Prior experience working in a multi-site GP practice.
• Experience with digital triage tools (Accurx/eConsult).
• Basic knowledge of medical terminology and clinical coding.
• Flexibility to travel and work across both Camden sites.