Senior Pharmacy Technician - Dispensary Services

In the role as a Senior Pharmacy Technician, you must have excellent communication skills, attention to detail and be flexible as you will you will work within our dispensaries, alongside, pharmacy assistants, pharmacy technicians and pharmacists.

You will be required to supervise work of pharmacy assistants, technician and students ensuring work is prioritised appropriately and play a key role in training and development of staff to maintain a quality and standards of work.

You will be required to participate in evening, weekend, and Bank Holiday working in keeping with the Pharmacy Directorate arrangements and the needs of the Trust.

1. Plan and co-ordinate and supervise less experienced staff working in the dispensary service to ensure that medicines are dispensed in an accurate and timely manner including unlicensed medicines and cytotoxics.

2. Accuracy check prescriptions.

3. Ensure the training and development needs of all staff working in the dispensary are fulfilled, for example, student technicians, support workers, rotational pharmacists, pre-registration pharmacists and technicians, in line with pre-defined training programmes.

4. Ensure that adequate stocks of medicines are maintained and be responsible for the completion of the daily stock reconciliation process solving any problems identified, including correction and financial amendment.

5. Undertakes basic work-based assessments e.g. pregnancy risk assessments.

6. Support the deputy team lead dispensary services to organise, co-ordinate and amend the daily rotas for the dispensary services to ensure all tasks are covered.

7. Co-ordinate the day-to-day supervision of the dispensary whilst acting as a role model, demonstrating and promoting the standards of care expected and creating energy and enthusiasm for service improvement.

8. Undertake line management responsibility for staff absence and support the deputy team lead dispensary services to manage affected rotas.

9. Undertake line management responsibility, within designated area, for staff appraisal, personal development, mandatory training compliance and any other related management tasks.

10. Participate in the development, review and implementation of SOPs in consultation with the Team Leader and Deputy Team Leader - Dispensary Services.

11. Make judgements and decisions in the absence of a more senior member of staff within the limits compatible with technician training.

12. Support quality improvement and implementation of new ways of working.

13. Ensure correct handling of the various prescriptions into the pharmacy dispensary and make judgements on how to prioritise workload when urgent requests are made, liaising with appropriate personnel when necessary, using tact and diplomacy.

14. Give advice and answer straight forward medication queries from patients/customers and other healthcare professionals, referring matters requiring further advice to the Team Leader and deputy team leader - Dispensary Services or relevant Pharmacists.

5. Analyse and give daily feedback to dispensary staff on performance against key performance indicators using data from the prescription tracker system and Wellsky.

16. Ensure all necessary paperwork and information is completed and stored appropriately in accordance with departmental SOPs.

17. Implement and propose changes required to the dispensary service as directed by the line manager.

18. Ensure the dispensary is kept clean and tidy and ensuring compliance with Health and Safety at work regulations, escalating when necessary.

19. Liaise and provide support for the Senior Technical Service Leads and Team Leaders as required

20. Ensure that an environment is created where staff feel valued and are provided with genuine opportunities for their development.

21. Supervise and participate in the training of all staff working in the pharmacy dispensary including assessing competence and signing off training packs.

22. Act as a mentor for technical staff undertaking accuracy checking qualification.

23. Be responsible for own CPD.

24. Undertakes research activities such as audit.

25. Promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes whether they be human error or systems failure.

26. Ensure the issuing/dispensing and traceability of medicines issued to patients is performed correctly and recorded correctly on the pharmacy computer system.

27. Ensure the legal and effective distribution of goods to wards and departments within LUHFT and also to external customers who receive a service via service level agreements.

28. Liaise with procurement staff to ensure that timely ordering of pharmaceuticals is met and owing/to follow orders are kept track of and processed.

29. Ensure the daily stock take is performed done and stock is corrected on Wellsky as per SOP, submit this in a timely manner each weekday to the Team Leader Dispensary Services.

30. Ensure Controlled Drug legislation is adhered to, CD stock levels are correct, and that SOPs are followed when investigating discrepancies, escalating to senior dispensary staff when required.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

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