Senior Patient Safety and Assurance Officer
Hywel Dda University Health Board
Carmarthen, SA31 3BT
Salary
£40,559 to £48,841
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
An opportunity has arisen for a dynamic, innovative and highly motivated individual to join the Quality Assurance and Safety Team as a Senior Patient ...
The post holder will work with the Assistant Patient Safety and Assurance Manager to support, via a business partner model, specific clinical services incident investigation processes and inspection and quality assurance activities. To achieve this, the post holder will lead on delivering against a range of objectives, which will include but are not limited to:
- Day-to-day oversight of incidents raised in the Health Board- Identification of incidents requiring escalation / scrutiny- Managing a caseload of investigations efficiently and effectively for learning- Provision of advice and support to colleagues on areas within their remit- Line management of a small team of Patient Safety Officers- Delivery of Investigation Training to Health Board staff
The ideal post holder will be experienced in the use of Datix systems. A detailed knowledge of the Listening to People processes would be an advantage.
They will ideally have been involved in NHS quality & safety work, with an in depth understanding of areas such as concerns reporting and investigation management.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 16/09/26
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Qualifications and Knowledge
Essential
- Educated to diploma/degree level or equivalent experience
- Clinical background or healthcare management qualification or equivalent experience to postgraduate diploma level
- Evidence of continuing Professional development
- Knowledge of the NHS Listening to People Guidance / Duty of Quality and Duty of Candour
- Health Board Risk Management Procedures, Legal procedures, Complaints procedures
- Good knowledge of medical terminology and concepts
- Knowledge of change management principles
- Knowledge of the patient information system
- Working knowledge of the risk management system DATIX
Desirable
- ECDL qualification
- Training qualification
- Silver IQT
- Knowledge of Root Cause Analysis Tools and Proportionate Investigations for investigation of concerns
- Knowledge and experience of the AMAT system
- Professional or Healthcare Qualification
Experience
Essential
- Significant experience of working in the NHS in a relevant environment
- Experience of undertaking investigations and / or researching / providing information / advice to patients and / or the public in a healthcare environment
- Experience of analysing problems and providing solutions
- Experience of using a database and making judgements about the data entered
- Experience of involvement in developing a service or process
- Experience of working with senior clinicians/service providers and challenging them where appropriate
Desirable
- Experience of dealing with distressed angry/unhappy service users
- Experience of analytical skills
Language Skills
Desirable
- welsh speaker (Level 1)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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