Senior Outpatient Coordinator and Team Leader
Bristol NHS Foundation Trust
Bristol, BS2 8HW
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
13 September 2026
8 days left
Job description
Join our team and play a vital role at the heart of patient care. We are looking for a proactive and motivated Outpatient Team Leader to join our busy...
As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement.
Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and / or reception
- Experience of dealing with the public, both on the telephone and in person
- Line management experience of administrative staff in a healthcare or customer-facing environment, including supervision, performance monitoring and staff development.
Desirable
- Line Management Experience
- Previous NHS Experience
- Experience of using a Patient Administration System
- Previous NHS or healthcare experience, ideally within dermatology or cancer pathways.
- Knowledge of RTT and other performance targets
- Experience supporting urgent or cancer pathways (e.g., 2WW / fast-track) and understanding of MDT processes.
- Knowledge of excel
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accruracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently whilst managing others in a team environment
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 4 NVQ or equivalent experience
Behaviours and Values / Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
- Proactive problem-solving, resilience in a busy clinical environment, ability to respond flexibly to changing priorities, and commitment to patient-centred service delivery.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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