Senior Medical Secretary Diabetes

You will be an integral part of a busy secretarial team, working closely to support Diabetes and Endocrinology Consultants and clinical teams.

In this role, you will manage a wide range of administrative responsibilities, including handling emails, telephone calls, diary management, and general office duties. You will also take on more complex tasks such as managing patient care pathways, clinic scheduling and managing patient waiting lists.

You will interact daily with clinicians, patients, carers, health professionals (both internal and external), and colleagues, which will be a key part of your role. You will need to show initiative and ensure communication is applicable and relevant.

As a member of the Diabetes and Endocrinology team, you will provide dedicated support for three consultants and their clinical teams.

This position demands excellent organisational skills, along with both the ability to work independently as well as working closely within the team. You must be able to prioritise a busy workload whilst maintaining a high level of accuracy, and be able to adapt flexibly to meet service demands. A commitment to delivering outstanding patient-focused service is essential.

This is a part-time role, working 30 hours a week. A working pattern will be agreed with the post holder upon appointment.

To undertake medical audio / copy typing

duties, including outpatientletters to GPs, discharge summaries and other

official correspondence.

To accept enquiries from clinicians, GPs Health

Service and Social Services personnel, other hospitals, voluntary agencies,

patients and their relatives. Patient

contact by telephone is an integral part of the role.

To work using own initiative with minimal

supervision, prioritising own workload in line with objectives of the

department and consultant teams.

To deal with all incoming correspondence, phone

and email in an efficient and effective way.

To liaise with other members of the secretarial

/ administration team in order to provide a co-ordinated and efficient

secretarial service.

To support the Directorate Management Team with

the administration, tracking and validation of patients pathways to achieve

the National 18-week Referral to Treatment (RTT) target.

To liaise with patients, relatives and staff

demonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues

in a sensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at all

times, complying with the Data Protection Act, Information Governance and other

Trust / Departmental Policies.

To assist in providing cover for other

secretaries in the Medical Directorate to ensure continuity of service to

Consultant, medical staff, service users and patients.

To undertake any other duties as may be

required / appropriate by the Directorate Management Team.

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Experience

Personal Qualities

Skills/Knowledge

Qualifications

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