Senior Discharge Planning Coordinator - Cross site

• Contribute to the department, ensuring that it operates to the highest standards, for discharge planning.
• Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
• Ensure that E-Track information is correct and accurate.
• Support workloads within the department and cover for colleagues in their absence.
• Act as a key to external organisations regarding queries related to discharge planning and specific patient enquiries.
• Deal sensitively and effectively with telephone enquiries from colleagues, ensuring confidentiality is always maintained.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• Act as a named link for the discharge team to ensure that the appropriate level of knowledge is acquired to support the administrative processes required.
• To liaise with Social Services, health providers and organisations providing streamlined patient discharges as required.

Essential

• GCSE English language level 4-9 (or equivalent)

Desirable

• Care Certificate

Essential

• Previous health care experience experience
• Experience of using MS Office, Word, Excel, and outlook
• Experience of working with Multi-Disciplinary Teams and/or attending meetings

Desirable

• Demonstrate an understanding of discharge planning
• Experience of working in the NHS, use of NHS systems and understanding of medical terminology

Essential

• Demonstrate understanding of GDPR and working with sensitive and confidential information

Desirable

• Red2 Green/ Criteria to Reside / SAFER initiatives
• Local Discharge Planning processes

Essential

• A self-motivated, innovative, and a pro-active problem solver
• Able to meet tight deadlines, prioritise workload, and work under pressure
• Flexible in approach to meet the challenges of a trust wide post
• Demonstrate good standards of written and verbal communication
• Ability to communicate at all levels
• Ability to work independently or as part of a team