Senior Clerk
The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 02 Royal Victoria Infirmary, NE1 4LPView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
12 days leftJob description
This role is very fast paced with a wide variety of different tasks on a daily basis. This involves a lot of phone calls and general administration du...
Operate the National Breast Screening System efficiently on a daily basis. Making and changing appointments over the telephone. Accurately entering complex clinical information. Monitor the efficient running of the service on a daily basis by co-ordinating and prioritising clerical duties. Ensure that the team works to the departmental Quality Management protocols and maintains the National Quality Assurance standards. Operate other computer systems, e.g. PAS, RIS when required in the department. To provide clerical support for the breast symptomatic service. Provide a pleasant, welcoming and efficient reception service at both screening and assessment clinics, recognising the need for tact and empathy when dealing with difficult situations involving distressed or anxious clients/patients and relatives.
- To contribute to the effective operation of the call/recall National Breast Screening Programme as part of the multi-disciplinary team by utilising team leader skills to ensure provision of an excellent clerical service within the Newcastle Breast Screening service. This will involve leading a team of junior A&C staff; undertaking a varied range of duties consistent with ensuring accurate recording of complex clinical information on NBSS, and to provide an efficient reception service.
- To answer queries from clients/patients, relatives, GPs, and PCTs and other Screening Offices.
- To provide clerical support for the breast imaging symptomatic service using the Radiology Information System (RIS).
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Qualifications & Education
Essential: - NVQ Level 3 or equivalent or equivalent level experience; - Educated to GCSE standard or equivalent
Knowledge & Experience
Desirable
- In-depth knowledge of the National Breast Screening Service (NBSS)
- Experience of working as part of a multidisciplinary team in a health care environment.
- Good knowledge of Data Protection procedures.
Skills & Abilities
Essential
- Excellent keyboard skills.
- Excellent communication and interpersonal skills appropriate to dealing with all levels of staff and the public
- Ability to work under pressure and maintain concentration whilst dealing with constant interruptions.
- Team Leader skills such as teaching and motivational skills to support junior staff.
- Ability to cope with the flexible demands of the post.
- Ability to understand and follow procedures and policies.
- Good organisational skills.
Desirable: - Adaptable and willing to learn; - Audio Typing Skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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