Senior Administrator

• Supervise and support members of the administration team on a day-to-day basis.
• Allocate and monitor administrative workload to ensure tasks are completed appropriately and within required timescales.
• Provide guidance and support to staff and act as a point of escalation for administrative queries.
• Assist with staff induction, training and development.
• Support the Practice Manager with monitoring performance, identifying training needs and improving administrative processes.
• Help maintain effective communication across the administration team.
• Promote a positive, supportive and professional working environment.

• Manage and monitor EMIS Web clinical document workflow.
• Ensure incoming clinical correspondence is processed accurately and efficiently.
• Read, interpret and appropriately code clinical information using the correct Read/SNOMED codes in accordance with practice protocols.
• Ensure relevant information is accurately entered onto patient records.
• Identify information requiring clinical review and appropriately allocate or escalate tasks to the relevant clinician.
• Support the summarising and updating of patient records.
• Monitor the quality and completeness of coding and document processing.
• Support coding audits and data-quality checks.
• Ensure documents are accurately scanned, coded, filed and actioned.

• Take responsibility for the administrative elements of Quality and Outcomes Framework (QOF).
• Work closely with the QOF/clinical leads to monitor achievement against targets.
• Run and review searches and reports using EMIS.
• Identify patients who require recalls, reviews or outstanding interventions.
• Maintain accurate registers and ensure relevant information is coded correctly.
• Assist with QOF audits, data validation and preparation for reporting/submission.
• Support the practice in maximising achievement against QOF and other contractual requirements.

• Support the Practice Manager with the effective running of the administrative function.
• Monitor administrative workflows and identify opportunities for improvement.
• Assist with referrals, registrations, medical records and other patient administration processes.
• Support the preparation and processing of practice documentation, reports and correspondence.
• Assist with audits, searches and data collection as required.
• Maintain confidentiality and comply with GDPR, information governance and practice policies at all times.
• Work collaboratively with GPs, nurses, pharmacists, administrators, reception and other members of the wider practice team.
• Undertake other appropriate duties within the scope of the role as required.

Essential

• We are looking for someone who is:
• Organised and reliable
• Confident in supervising others
• Experienced in general practice
• Proficient in EMIS Web
• Accurate and detail-focused
• Knowledgeable about QOF and clinical coding
• Able to work under pressure
• A good communicator
• Proactive and able to identify problems and solutions
• Committed to providing a high standard of service to patients and colleagues
• If you are an experienced GP practice administrator who is ready to take on a senior role and would enjoy helping to lead and develop an administrative team, we would be very pleased to hear from you.

Essential

• Previous experience working in a GP practice or primary care environment.
• Good working knowledge of EMIS Web.
• Experience of clinical document workflow.
• Experience of clinical coding and summarising patient records.
• Good understanding of QOF and how accurate coding and data quality contribute to achievement.
• Previous experience of supervising, supporting or leading staff.
• Excellent organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Ability to work independently and use initiative.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and understand the importance of information governance.
• A professional, positive and flexible approach to work.

Desirable

• Experience of running EMIS searches.
• Experience of QOF searches, recalls and audits.
• Experience of supporting practice audits and data quality work.
• Experience of training or mentoring administrative staff.
• Knowledge of NHS GP contractual requirements and enhanced services.
• Experience of working with clinical and non-clinical teams.