Senior Administrator - Pre-operative Assessment Service

Essential

• Good standard of general education
• Good IT and digital literacy skills, including experience using Microsoft Office applications.
• Recognised secretarial or business administration qualification (or equivalent experience).

Desirable

• Customer service or customer care training.

Essential

• Previous experience working in a busy administrative environment.
• Evidence of working independently and using initiative appropriately.
• Experience of supporting, mentoring, or training colleagues within an administrative role.

Desirable

• Current experience working within a fast-paced administrative setting.

Essential

• Demonstrates effective communication skills and the ability to build positive working relationships at all levels.
• Ability to communicate effectively with patients, relatives, colleagues and external stakeholders, adapting communication style to meet individual needs.
• Self-aware and reflective in practice.
• Self-motivated with a proactive approach to work.
• Adaptable, flexible and able to contribute effectively as part of a team.
• Ability to manage sensitive and confidential information appropriately.
• Ability to work independently and as part of a multidisciplinary team.
• Uses initiative and sound judgement appropriately, whilst recognising when to seek advice and guidance.
• Exercises tact, discretion and professionalism in all interactions.
• Ability to organise, prioritise and manage workload effectively
• Maintains appropriate professional boundaries at all times.
• Ability to work effectively within agreed timescales, meeting service requirements and deadlines.
• Knowledge and effective use of Electronic Patient Record (EPR) systems or equivalent digital systems.
• Ability to interpret and analyse straightforward numerical, statistical and graphical information.

Desirable

• Understanding of quality improvement and service development within an administrative environment.
• Basic awareness of current NHS priorities and healthcare challenges.

Essential

• Understanding of the requirements and responsibilities of the role.
• Awareness of health and safety legislation and the principles of maintaining a safe environment for patients, staff and visitors.
• Awareness of safeguarding principles and responsibilities.
• General understanding of the role and purpose of the Preoperative Assessment (POA) Service.

Desirable

• Understanding of pre-operative assessment pathways and patient journeys
• Working knowledge of medical terminology.

Essential

• Demonstrates understanding of and commitment to equality, diversity and inclusion.
• Consistently demonstrates the Trust's values and behaviours.
• Good attendance and time management record.
• Friendly, approachable and professional manner.
• Trustworthy and reliable.
• Demonstrates effective and efficient use of resources.
• Enthusiastic, motivated and committed to continuous improvement.
• Responds positively to constructive feedback and uses it to support personal development.
• Works collaboratively within multidisciplinary teams and contributes to a positive team culture.
• Demonstrates empathy, sensitivity and respect when interacting with patients, relatives and colleagues.
• Open, honest and accountable in practice.

Desirable

• Holds a valid UK driving licence and has access to a vehicle for work purposes, where required.