Senior Administrator
Greater Manchester Mental Health NHS Foundation Trust
Manchester, M13 9EPView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
26 October 2026
7 days leftJob description
The Senior Administrator is responsible for leading and coordinating the administrative function within the Greater Manchester University mental healt...
Team Leadership & Management
- Line manage administrative staff, including recruitment, supervision, appraisal, and performance management.
- Support staff training, development, and compliance with Trust policies
- Oversee the provision of an efficient, high-quality admin service to meet service user and clinical needs.
- Act as a key point of contact for enquiries, managing calls, correspondence, and reception services.
Patient Administration
- Manage referrals, appointment bookings, and patient pathways from referral to discharge
- Ensure accurate and timely updates to Electronic Patient Records (EPR) and other systems.
Performance & Data Quality
- Monitor and validate data quality and performance targets (e.g. CPA).
- Produce and analyse data reports to support service improvement and compliance.
Planning & Organisation
- Coordinate appointment systems, clinics, meetings, and administrative processes.
- Develop and improve systems and processes to enhance efficiency and meet targets.
Communication & Partnership Working
- Liaise with multidisciplinary teams, GPs, external agencies, and service users.
- Maintain effective communication, ensuring confidentiality and professionalism at all times.
Governance & Compliance
- Ensure adherence to Trust policies, data protection, confidentiality, and health & safety standards.
- Support audits, data collection, and service development initiatives.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Education/qualifications
Essential: - Relevant level 3 competency based qualification (such as NVQ) or equal demonstrable experience; - Educated to GCSE level in English and Maths.
Desirable: - Working knowledge and training of all Trust and IT systems.; - IT related qualification
Experience
Essential
- Experience of working in a confidential environment
- Previous experience working in a customer care environment.
- Experience of working in a changing environment
- Experience of training staff.
Desirable
- Line management experience
- Experience of waiting list management
- Understanding waiting list targets
- Experience implementing change
- Experience of using ordering systems, including finance
- Experience of using Health Roster
- Experience of data analysis
Knowledge
Essential
- An understanding of the Data Protection Act (GDPR) principles.
- An understanding of patient confidentiality.
- Safeguarding
- Working knowledge of Microsoft Office especially Excel, Word, and Outlook.
Desirable: - Knowledge of trust policies and procedures relating to management and HR; - Have an understanding of local and national Talking Therapies targets.
Skills and abilities
Essential
- Outstanding communication skills.
- Effective time management.
- Ability to prioritise tasks.
- An excellent telephone manner.
- Advanced keyboard skills.
- Proven organisational skills and the ability to work to deadlines
- Proven problem-solving skills.
- Excellent negotiation skills in dealing with difficult situations.
- Excellent judgemental and analytical skills.
Desirable: - oKnowledge of PCMIS and Paris clinical information systems.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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