NHSCloses in 5 days

Senior Admin Team Lead

Sirona care & health CIC

Bristol, BS14 0BBView on map(opens Google Maps in a new tab)

Salary

£28,392 to £31,157

Contract

Permanent

Hours

Not specified

Closing date

5 October 2026

5 days left

Job description

Are you an experienced administrator with strong team leadership skills who enjoys keeping busy services organised, responsive and running smoothly? W...

Supervise, line manage, train and support administrative staff, including regular one-to-ones, performance management and development.
Coordinate and prioritise the team's workload, staffing requirements, clinics, appointments, meetings and diaries.
Manage waiting lists, referrals, appointments and clinical records to support timely access to assessment.
Maintain accurate records, data and performance information in line with information governance and confidentiality requirements.
Handle complex enquiries, sensitive information and complaints professionally, escalating issues and risks where appropriate.
Support recruitment, including interviews and new starter requirements.
Contribute to audits, KPI monitoring, performance reporting and CQC assurance.
Identify and support improvements to administrative processes, policies and systems.
Deputise for managers within the scope of the role and support effective office management.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Qualifications

Essential: - Educated to GCSE standard or an equivalent

Desirable: - Safeguarding Children Training at Level 2; - NVQ Level 3/QCF in administration or equivalent level of knowledge and experience

Experience Skills & Knowledge

Essential

Experience of supervising a team
Experience in prioritising tasks from a number of people
Experience in communicating clearly both verbally and in writing
Experience using Microsoft Office systems with good keyboard skills
An understanding of data protection, patient confidentiality and freedom of information
An understanding of patient administration and other related systems

Desirable

Experience of patient booking and waiting list management
Experience of working in an NHS organisation or similar
Experience of prioritising work in a busy, multi-professional team environment
Experience of communicating with patients/clients where there may be barriers of acceptance or understanding