Senior Admin Assistant Band 3
Kingston and Richmond NHS Foundation Trust
Kingston Upon Thames, KT2 7QBView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Fixed-Term
Hours
Not specified
Closing date
26 October 2026
6 days leftJob description
We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistanc...
The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.
- Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Development and staff wellbeing
Your growth and happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- Customer services qualification via an Apprenticeship
Desirable: - Computer Literacy Course5
Experience
Essential: - Use of full range of IT systems and patient data systems.; - Scheduling management; e.g. appointment / clinic booking; - Work within a healthcare setting
Desirable: - Complaints handling; - NHS work experience
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Excellent interpersonal skills
- Ability to plan, prioritise and delegate workload
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to initiate & co-ordinate change to own working practices
Knowledge
Essential
- Good knowledge of speciality specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
Desirable: - Understanding of Primary Care, GP and community services; - Basic knowledge of medical terminology
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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