Secretary / Typist

Produce clinical correspondence using audio typing, meeting agreed accuracy, speed, and deadline standards. Edit and format clinician-generated letters to ensure clarity, accuracy, and consistency. Manage SystmOne tasks promptly, prioritising urgent actions, and sending approved letters electronically to GPs or printing and posting to patients. Communicate effectively with clinicians, external agencies, and patients, ensuring professionalism at all times. Maintain strict confidentiality and ensure all patient records and information are handled securely. Arrange, amend, or cancel appointments via telephone or written communication, responding to patient and staff enquiries. Provide flexible administrative support to the admin hub as needed. Undertake any additional appropriate duties delegated by the Lead Administrator. Contribute to service development, supporting improvements to administrative processes, efficiency, and productivity.

Key Responsibilities Include

Main Duties

a) Using audio - type clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes.

b) Edit and format letters created by clinicians

c) Deal with SystmOne tasks efficiently and in a timely manner, prioritising the urgent tasks, sending out electronically approved letters via email to GPs, etc printing and sending to patients.

d) Communicate clearly and effectively with other professionals, outside agencies and patients.

e) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

f) Use the telephone or written media to make or amend patient appointments and deal with enquiries from patients or staff.

g) To carry out varied admin duties as and when required to assist the admin hub.

h) To carry out other duties which fall within the remit of this post as required by the Lead Administrator.

i) To contribute to the development of administration services to improveefficiency and productivity.

Please see Job Description and Person Spec for further information.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If youll need to meet different salary requirements - GOV.UK

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Qualifications

Experience

Skills