Sanctuary Support Worker

Improve the mental wellbeing of

people experiencing emotional crisis

liaise closely with PAH A&E,

EPUT Crisis and Liaison Team & Home First.

Increase early access to help for people

experiencing mental health crisis by providing a clear and effective pathway to

services provided.

Contribute to an improvement in individual

mental wellbeing.

Remain a source of independent support for

all clients.

Reduce the use of police, ambulance and statutory mental health

services for people experiencing crisis.

Contribute to the effective delivery of

Crisis Support in partnership with Essex Partnership University NHS Trust

Support a small number of people requiring practical and

emotional support in a supportive safe environment.

Welcome people and address immediate presenting issues.

Work with Crisis and Liaison Staff and Home First

to identify safe and effective onward referral routes

for people.

Continue work with

people from Sanctuary & Night Owls who need next day follow up, assistance

with accessing daytime services, support or reassurance.

Develop links with a range of external agencies,

including, accommodation providers, health services, police, housing, debt

advice, drug and alcohol services etc.

Ensure the safety of service users, and their carers.

Work effectively with other members of the team and to

work supportively with other co-workers when on shift.

Record accurate, factual and contemporaneous notes on the

CRM system designated for the role.

Purpose of the Job

To enhance the offer of mental health support from the

Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and

Night Owls. Working closely with Crisis staff and Mental Health

Liaison teams the Sanctuary Support Worker

will be community based to meet the needs of people referred by Crisis

24 and Liaison & Home First.

Key Task Areas and

Main Duties

To improve the mental wellbeing of

people experiencing emotional crisis

To liaise closely with PAH A&E,

EPUT Crisis and Liaison Team & Home First.

To increase early access to help for people

experiencing mental health crisis by providing a clear and effective pathway to

services provided.

To contribute to an improvement in individual

mental wellbeing.

To remain a source of independent support for

all clients.

To reduce the use of police, ambulance and statutory mental health

services for people experiencing crisis.

To contribute to the effective delivery of Crisis Support in

partnership with Essex Partnership University NHS Trust.

Role

To support a small number of people requiring practical and

emotional support in a supportive safe environment.

To welcome people and address immediate presenting issues.

To work with Crisis and Liaison Staff and Home First

to identify safe and effective onward referral routes

for people.

To continue work with

people from Sanctuary & Night Owls who need next day follow up, assistance

with accessing daytime services, support or reassurance.

To develop links with a range of external agencies,

including, accommodation providers, health services, police, housing, debt

advice, drug and alcohol services etc.

To ensure the safety of service users, and their carers.

To work effectively with other members of the team and to

work supportively with other co-workers when on shift.

Record accurate, factual and contemporaneous notes on the

CRM system designated for the role.

General

Understand, uphold and work with

the values, ethos, aims and objectives of Mind in West Essex

At all times adhere to relevant

legislation, and good practice

Represent the service, raise its profile and promote its cause

Promote and uphold service users

rights.

Maintain professional boundaries at all times.

To share any and all concerns with Sanctuary Management and Senior Leadership Team.

To share good practice and relationships with everyone you come

into contact within your role. Act as a positive role model showing

professional and caring attitudes and behaviour towards other team members,

service users and carers.

Work in a way that acknowledges the personal, social, cultural and

spiritual strengths and needs of the individual.

To ensure compliance with legal, ethical, regulatory and social

To manage personal resources and own professional development.

To ensure all duties are carried out in a manner which promotes

equity and diversity.

To promote a health and safety culture within the workplace,

observe all health and safety rules and procedures as required and where

appropriate conduct risk assessments.

Ensure that sensitive or personal information is not disclosed to

or discussed with inappropriate persons.

All information must be maintained within the Data Protection Act

and GDPR guidelines

Mind in West Essex is a mental health charity. We are

an independent organisation affiliated

to Mind (the national association for mental health), an organisation with which we share common values and principles.

We aim to support people affected by mental ill health through the provision of

a range of community-based services

within the West Essex area.

Mind in West Essex welcomes applications from people with their own lived experience of mental ill health.

Experience

Qualifications

Knowledge, skills and practical