Same Day Care Administrative Assistant
North Hampshire Urgent Care
Farnborough, GU14 7SRView on map(opens Google Maps in a new tab)
Salary
£28,392
Contract
Permanent
Hours
Not specified
Closing date
27 November 2026
14 days leftJob description
Are you an experienced administrator who enjoys a varied role, thrives in a busy environment and takes pride in helping things run smoothly? NHUC are ...
Working alongside our operational management team, you will provide a broad range of administrative and operational support across our Integrated Urgent Care (IUC), Clinical Assessment Service (CAS), Urgent Treatment Centre (UTC) and Primary Care services.
This is a varied role, offering the opportunity to get involved in many different aspects of service administration and operational support.
- Administrative support: Coordinating meetings, managing diaries, preparing agendas and papers, booking rooms, taking minutes and tracking actions.
- Systems and reporting: Supporting the administration of healthcare systems, maintaining spreadsheets, updating appointment books, collecting activity data and producing reports to support performance monitoring and audits.
- Operational support: Maintaining electronic and paper records, monitoring mailboxes, supporting office organisation and helping resolve day-to-day operational issues.
- Facilities and supplies: Assisting with equipment maintenance, health and safety records, stock checks, medicines and consumables replenishment and uniform orders.
- Governance and compliance: Supporting mandatory training monitoring, maintaining staff records, assisting with audit actions and providing administrative support for incidents, complaints and patient feedback.
- Team support: Helping with new starter and leaver processes and providing occasional cover for other administrative roles.
Please refer to the JD.
The postholder will be part of the Same Day
Care (SDC) operational team, providing administrative support to all Same Day
Care services including Integrated Urgent Care (IUC), Clinical Assessment
Service (CAS), Urgent Treatment Centre (UTC) and Primary Care services.
Hours and
location
The role is primarily based at our Farnborough Head
Office and IUC sites but there will be a requirement to travel to our SDC sites
on an ad hoc basis.
Hours are 37.5 hours per week. Typically, Monday
Friday 7.5 hours per day, between 1030-1830 with 30-minute break. Flexibility is required to at times cover hours
between 0800-1830, with potential for evening or weekend working, if required.
To work with and support the operational
management team, carrying out various administrative duties, including on
occasions travelling to NHUC same day care sites. These include:
Minute taking, where required
- Managing diaries invites and coordinating face to
face and virtual meetings
- Booking rooms
- Preparing agendas and papers
- Tracking actions arising from meetings
Systems and
reporting
Assist same day care colleagues in the day-to-day management of our
systems including Adastra/Rotamaster/EMIS/Sentinel. Tasks will include:
- Setting up new clinicians
- Uploading voice recordings and case reports to
Sentinel system
- Running reports from systems and producing reports
for the purposes of matters such as audit/quality/performance reporting
- Updating appointment books
- Maintaining spreadsheets
- Collecting activity data
- Supporting audits
- Preparing performance information
Assisting in maintaining
the operational folders both electronic and hard copies for the same day care
team
- Monitor
designated mailboxes, attending to incoming/outgoing mail, emails and any
messages received, if required
- Assisting in maintaining
up to date information on notice boards/ information files/ systems
- Assisting in filing
system, records management/office organisation
- Supporting the
reacting to ongoing operational matters that need swift resolution from the
live service/previous day service such as pulling data for reporting, resolving
issues such as fleet repairs, or clerical matters
- Support smooth
delivery of new starter and leaver processes, including ad hoc workers such as
work experience.
Facilities Management
- Assist the same day care team
where required in their day-to-day facilities management of the service, which
- Helping with equipment
maintenance
- Helping with any
Health & Safety actions required
- Maintaining Health
& Safety records
Medicines Management and supplies
Support in
undertaking stock checks, replenishing stock medicines and consumables stocks at
same day care sites (requires travel), maintaining stock levels in checking
systems
- Attending medicine
Management meetings (via TEAMS) where required
- Assisting with uniform orders/stock taking of
uniform
and compliance support
Track mandatory
training compliance
- Keep staff
records up to date
- Undertake audit
actions
- Incident and
complaint and patient feedback administration, if required. Maintaining
oversight of incidents, complaints and associated actions, escalating overdue
updates or responses to the relevant manager
- Handle
confidential patient, staff and organisational information in accordance with
Information Governance and Data Protection requirements.
- Produce and
distribute correspondence, letters and documentation generated from clinical
systems or complaints/incident systems to GP practices, patients and other
healthcare providers as required
Undertaking any other reasonable admin
responsibilities that are needed to ensure the same day care operation runs as
efficiently as possible
- Cover other in-hours administrational roles such as CAS
administrator or UTC receptionist (typically between 0800-1830) in event of any
absence with full support of colleagues. These roles are patient facing, with patient
contact either in person or via telephone.
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
NHUC is not currently a licensed sponsorship employer. As such, we are only able to progress candidates who can demonstrate an existing right to work in the UK at the time of application.
Experience
Essential: - Experience of working in a busy administrative environment, or similar; - At least 2 years of previous administration / clerical experience
Desirable
- Previous experience working in the NHS or public sector
- Experience using healthcare (or similar) administration systems
- Experience of supporting performance reporting and/or KPI monitoring
Knowledge, Communications, Interpersonal and Personal Skills:
Essential
- Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms.
- Supports performance management and contributes to team development.
- Flexible in approach to the needs of the service and responsive to change
- Understands and supports principles of equality, diversity, and inclusion in the workplace.
- Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
- Works effectively as part of a team, supports colleagues, and contributes to shared goals.
- Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
- Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
- Ability to work on own initiative with guidance and input from managers, within standard operating systems
- Ability to learn job-specific IT systems
- High level of attention to detail
- Ability to accurately input and maintain electronic records
- Tactful and diplomatic with an ability to maintain confidentiality and trust
- Willing and able to take personal responsibility
- Experience managing multiple priorities simultaneously
- Requirement to be able to travel to other Same Day Care sites as requested business insurance will be required
Desirable: - Experience supporting multiple sites or teams
Qualifications
Essential: - Good standard of education (Minimum 5 GCSEs at grade 4 or above); - or significant equivalent previous proven experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 November 2026
Last checked
13 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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