RTT Validation Lead
North Cumbria Integrated Care NHS Foundation Trust
Carlisle, CA27HYView on map(opens Google Maps in a new tab)
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
26 November 2026
13 days leftJob description
RTT Validation Lead Band 5, 37,5 hours per week, Specialist Surgical Care Collaborative. This is a new post within the Specialist Surgical Care Collab...
The role of the RTT Validation Lead is to act independently in the management of patient pathways and hold ownership and responsibility for the operational management team to ensure that all patient pathways relating to Referral to Treatment Times (RTT) for patients are accurate, up to date, and validated according to the local and national policies. The post holder will be responsible for detailed patient level validation of patient pathways by working closely with Deputy General Managers and Deputy Service Managers, Consultant and Nursing Teams, and Secretarial Teams. The role covers both admitted and non-admitted elective care and is used to support the Trust to manage its critical access targets relating to 18 weeks standards.
The post holder will be responsible for addressing performance issues which require corrective action to avoid unnecessary delays in patient care.
The post holder will be required to act as a key contact for Trust admissions and outpatient booking teams, acting as a source of specialist knowledge relating to RTT and supporting processes for continuous improvement of data recording.
The post holder will also be expected to produce regular progress reports on the Collaborative's overall RTT performance to support the operational management team to monitor and improve.
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Qualifications
Essential
- Educated to degree level of equivalent relevant experience
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
- ECDL Qualification or equivalent
Desirable: - Evidence of either formal or on the job RTT training
Knowledge and Experience
Essential
- Experience of working in a business administration environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working within multi-disciplinary staff groups
- Recent office employment, including software application, data manipulation and analysis
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- A proven track record in developing and implementing service improvement in the NHS
- Knowledge of the full range of administrative procedures required for this role, acquired through training or previous experience
- Demonstrate a sound knowledge of RTT and Cancer targets.
- Statistical analysis methodology
- Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace
Desirable: - Medical Terminology; - Knowledge of local Trust systems
Skills & Aptitudes
Essential
- Ability to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Ability to produce and present clear and coherent reports
- Ability to motivate staff, generate enthusiasm and remove barriers to change
- Ability to adapt to ad-hoc work requests whilst balancing long and short term work with urgent requests
- Ability to speak confidently to senior staff in a challenging environment
- Ability to make decisions in a constantly changing environment using judgement and problem solving skills to deal with queries and meet deadlines
- Advanced keyboard skills, and competent use of IT
- Proficient in the use of Microsoft Office, particularly in MS Excel
- Excellent communication skills both written and verbal
- Ability to use initiative appropriately within a team environment
- Ability to deal with sensitive information with tact, diplomacy and understanding.
- Ability to work to deadlines
Desirable: - Advanced communication skills course
Other Requirements
Essential: - Flexible approach to working hours
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 November 2026
Last checked
13 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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