Rota & IT Support Administrator

Create,

maintain and apply clinical and room rotas within SystmOne accurately and

within agreed timescales.

Keep

rotas up to date to reflect annual leave, sickness absence, study leave and other operational

Monitor

rotas and identify gaps, conflicts and room allocation issues, escalating

these appropriately.

Work

closely with the Clinical Services Manager to support effective rota

planning.

Communicate

rota changes promptly and accurately to relevant colleagues.

Support

the effective use of clinical rooms and Practice resources across all

Practice sites.

Provide

first-line IT support to Practice staff, resolving routine hardware,

software and connectivity issues.

support with computers, printers, telephones and other Practice IT

equipment.

Assist

colleagues with routine IT queries and problems, providing clear and

appropriate guidance.

Liaise

with external IT support providers when issues require specialist

intervention and follow up outstanding issues where appropriate.

Maintain

appropriate records of IT issues and support provided.

Support

the implementation and maintenance of digital and administrative

processes.

Identify

opportunities to improve rota, IT and administrative processes and

contribute to service improvements.

Undertake

other reasonable duties appropriate to the role and level of

responsibility.

We are looking for someone who is highly organised, reliable and

proactive, with excellent attention to detail and the ability to manage

competing priorities.

You will need to be confident using IT systems and able to troubleshoot

routine problems logically. You should also be comfortable communicating with a

wide range of colleagues and explaining IT or administrative issues clearly and

professionally.

You will be able to work independently, use your own initiative and

recognise when an issue needs to be escalated.

Previous experience of working in a healthcare or primary care

environment would be advantageous, as would experience of working with SystmOne,

clinical rotas or room scheduling. However, we are particularly interested in

candidates who can demonstrate strong organisational, administrative and IT

As this is a new role, we are looking for someone who is adaptable,

willing to learn and able to contribute to the development of the role and the

wider team.

37.5 hours per

week (full-time) preferred.

Working hours

will be scheduled within the Practice's opening hours, Monday to Friday 08.00

to18.30 and Saturday 09.00 to 17.00.

A full Job Description and Person Specification is available

as an attachment to this vacancy and provides further information about the

duties, responsibilities and requirements of the post.

We welcome informal visits, if

you are interested, please contact Gillian Cawkill HR Manager gilliancawkill@nhs.net

Unfortunately, we are unable to

accept applications from individuals who require UK visa sponsorship.

Applicants must have the right to work in the UK at the time of application.

We are a busy and forward-thinking GP Practice providing services across

multiple sites.

Having recently brought our services together as one Practice serving

the town, we are continuing to develop our teams, systems and ways of working

to support our growing services and the needs of our patients.

Our recent restructure has created a number of new opportunities,

alongside opportunities for internal progression and promotion. We are pleased

to be developing a new team structure which supports career development,

clearer roles and responsibilities, and effective ways of working across the

Practice.

We recognise that our colleagues are central to the delivery of

high-quality patient care. We aim to provide a supportive working environment

where colleagues are valued, encouraged to contribute ideas and given

opportunities to develop their skills.

Qualifications

Desirable: - NVQ Level 3 in Business Administration, IT Support or Digital Support, or equivalent relevant experience.

Experience

Personal Qualities & Knowledge and Skills