Referral Booking Team Clerk

Operating the Trust's partial booking process involving administration of outpatient waiting lists and scheduling of both new and follow up outpatient appointments.

Ensuring optimum use of respective outpatient clinics and compliance with relevant policy and procedure.

Operate the national e-Referral system, ensuring capacity is utilised effectively and efficiently.

Register and process outpatient referral letters through the various

means of receipt into the hospital.

Ensure that laid down procedure is followed in compliance with

Caldicott recommendations, Health Records Management and

Patient Administration Policy and procedural guidance.

To support in the administration processes for the Cancer Two Week Wait Administrator and providing cover to ensure that the cancer referral process is appropriately covered from receipt of the referral to the booking stage.

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Qualifications/Training and Professional development

Essential: - Educated to GCSE level or equivalent.

Desirable: - Level 1 or 2 IT Qualification.; - GCSE in English and Mathematics.

Experience

Essential: - Recent administrative, customer services or reception experience.; - Excellent telephone manner.

Skills, abilities and knowledge

Desirable: - Knowledge of Patient Administration Systems or alternative booking systems.

Aptitude

Essential: - Understand the need for tolerance and sensitivity to the needs of others.

Desirable: - Ability to work flexibly to meet the needs of the service.