Referral Assistant
NHS Greater Manchester Integrated Care
Manchester, M1 6EU
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
The Care Gateway provides a referral management and appointment booking service to multiple customers. To be the link between referrers, patients and ...
Act as first point of contact for the Care Gateway, dealing with routine patient and specialist enquiries. To answer telephone calls in a timely manner ensuring that all callers are dealt with dignity, respect, and empathy. Ensure that all comments, suggestions, and complaints are dealt with appropriately, inaccordance with policy, resolving where possible and escalating to line manager when appropriate. To carry out all delegated duties as required. You will be required to work daily at a computer with large amounts of your time needing to concentrate fully and use numerous systems.
Communication
The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referral process. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.
The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They will respond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.
Analytical and Judgement Skills
The post holder will
- Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.
Planning and Organising
The post holder will
- Organise their work efficiently to ensure tasks are completed accurately and in a timely manner.
- Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.
Patient Care
The post holder will
- Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process.
- Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understanding manner.
Human Resources
The post holder will be required to
- Take responsibility for maintaining and developing their knowledge and skills through continuous professional development.
- Complete all mandatory training requirements.
- Work in line with NHS GM policies, procedures and values.
Information Resources
The post holder will
- Interpret routine information and requests, taking appropriate action where required.
- Confidently use a range of Microsoft Office applications and other relevant systems to support the service.
As a Referral Assistant, you will play a key role in delivering excellent customer service while providing efficient administrative support within a professional and friendly team. This role is ideal for someone with a strong work ethic, excellent communication skills, and a positive attitude who enjoys helping customers and ensuring day-to-day operations run smoothly. You will have the opportunity to work in a supportive environment that values teamwork, reliability, and continuous development. In return, the organisation offers ongoing training, opportunities for career progression, and a competitive benefits package, making this an excellent opportunity for someone looking to build a rewarding and long-term career.
Qualifications
Essential
- GCSE English Language
Experience
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Good standard of keyboard skills with good attention to detail.
Desirable
- Experience of working in a Call Centre environment
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Understanding of Data Protection legislation
Knowledge
Desirable
- Systems such as eRS, Gateway, Cleric
Competencies
Essential
- Data accuracy test
Other
Desirable
- Good time keeping
- An ability to maintain confidentiality and trust
- Flexible approach to work
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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