Receptionist/Telephonist

The role supports service users and a multi-disciplinary team with telephonist and reception duties including:

A good standard of secondary education.

Experience of working with the public in a patient facing or customer service role.

Experience of working in a team.

Experience with Outlook, Word and preferably with patient/customer IT administration systems.

Excellent and accurate keyboard skills.

An eye for detail.

An ability to multi-task and remain calm under pressure.

You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers.

A background within healthcare services would be an advantage, but other reception or customer facing experience will be considered.

This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.

Please read Job Description and Person Specification attached for more details.

For any questions, please contact Nina McLagan, Admin Team Lead (see contact details below).

We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.

As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.

As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.

As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:

Generous holiday entitlement, starting at 27 days + bank holidays per annum.

Car parking reimbursement.

NHS pension.

Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).

Access to numerous wellbeing and support programmes.

Excellent supervision programmes, with ongoing opportunities for training and development.

The opportunity to grow professionally in the Trust.

Qualifications

Essential: - NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above; - PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential: - Previous reception and switchboard experience; - Experience of working with the public