Receptionist/Scheduler

The role involves managing the booking and scheduling of patients for cardiac diagnostic services, ensuring adherence to national and local access targets, and the Trust's Access policy. The post holder will develop efficient systems to provide patients with clear communication, choice, and responsive service. This includes adhering to the 6-week diagnostic wait and the 18-week treatment pathway, with any breaches reported to the Supervisor or Team Leader. Responsibilities also include investigating patient DNAs, updating waitlists, managing cancellations, adding patients to the worklist with consideration to urgency and equality, maintaining accurate electronic records, identifying potential delays, ensuring proactive use of capacity, and ensuring timely dispatch of patient reports. All communication with patients must be logged on the Trust system.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Qualifications

Experience

Knowledge