Receptionist/Care Navigator

Key responsibilities include scheduling appointments, managing patient records, answering phone calls and providing patients with information about healthcare services. The Receptionist/Care Navigator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities and a patient-based approach to service delivery.

Front Desk Management,

Appointment booking following Care Navigation triage,

Telephone enquiries,

eConsultations - Process eConsultations received - Patchs,

Patient records management,

Summarising,

Administrative work as required, - practice email

Patient follow-up,

Service enhancement initiatives,

Training participation,

Knowledge upgrading

We are a GP practice based in Harehills. We have 3 GP's and 3 long-term locum GP's. We have 2 nurses, 2 HCA's and a phlebotomist. We have 6 Receptionists/Care Navigators (working various times), Practice Manager and a Deputy Practice Manager.

In April we merged with another practice in Harehills and now have 9200 patients.

We are a friendly practice and try our best to help patients as best we can. If you would like to see more about what we do look on our website at conwaymedicalleeds.co.uk

Qualifications

Experience