Receptionist/Care Navigator

Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.

Take clear and concise notes of patient interactions ensuring these documented accurately in EMIS WEB clinical software tool.

After appropriate training, triage patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.

Identify potentially serious problems and bring those to the immediate attention of the correct clinician; i.e. on call GP; Minor Illness Nurse, etc.

For less serious problems signpost the patient and identify an appropriate timeframe for them to be seen, and the appropriate person to see them.

Build and maintain strong relationships with all staff.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.

Deal appropriately with instructions and queries from clinicians and outside agencies.

Cover the reception desk to deal with patient enquiries face to face.

Following practice standard operating procedures.

Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

You will join a warm, supportive, and collaborative team. We pride ourselves on:

Our work ethic is rooted in reliability, kindness, and going the extra mile for our patients and one another. We are a busy practice, but we work together to make the environment enjoyable, friendly, and organised.

Qualifications

Desirable: - .