Receptionist/Administrator

• To work in accordance of written protocols
• Carry out general reception duties
• Take accurate messages and deal with them promptly and appropriately
• Make appointments/cancel appointments/book in patients using clinical system
• Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
• Scanning documents into patient records (Emis clinical system)
• Respond and send emails regarding patient care
• Assist in the process for request of Patient medical records following policies relating to GDPR
• Provide admin support as required
• Record information accurately; training to input data into computer system supplied
• Receive, sort and distribute incoming mail
• Receive deliveries of stock and stationery and take appropriate action
• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process a request for repeat prescription request in accordance with Practice guidelines.
• Have attention to detail
• Ensure building security have thorough knowledge of doors/windows/alarm.

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Carry out general reception duties
• Take accurate messages and deal with them promptly and appropriately
• Make appointments for patients using the Emis clinical system
• Cancel or rebook appointments
• Greet patients on arrival and book them in
• Register patients on the clinical system; fully registered, temporary residents or immediately necessary
• Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
• Receive, file and retrieve patient records
• Scanning documents into patient records (Emis clinical system)
• Notes Sumarising
• Respond and send emails regarding patient care
• Preparation of Repeat Prescriptions
• Be responsible for ensuring that repeat prescriptions are processed and issued on a timely basis
• Deal with enquiries and refer to appropriate person
• File prescriptions
• Assist in the process for request of Patient medical records following policies relating to GDPR
• Provide admin support as required
• Record information accurately; training to input data into computer system supplied
• Receive, sort and distribute incoming mail
• Date stamp incoming mail/ scan into designated software
• Receive deliveries of stock and stationery and take appropriate action
• Ensure tidiness of reception and waiting room
• Maintain notice board
• Tidy clinical rooms after surgeries
• Ensure prompt ordering of supplies
• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process a request for repeat prescription request in accordance with Practice guidelines.
• Follow practice templates and protocols
• Have attention to detail
• Act upon clinician request regarding patient healthcare
• Have working knowledge of telephone system, during and after hours.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Make coffee for doctors
• Any other tasks allocated by managers

Desirable

• Essential Qualifications Good general education including GCSE (A-C level) or equivalent in English and Maths Fast and accurate keyboard skills IT literate Experience Experience of scanning and data entry Use of office equipment Knowledge of e-mail Experience of dealing with confidential information Job related skills Excellent telephone manner Organisational skills Able to cope with frequent interruptions and changes of tasks Ability to meet deadlines and targets. Personal skills Good communication skills, both written and verbal Polite and professional Ability to work on own and as part of a team Good time management Neat and tidy appearance Pleasant manner Demonstrate a willingness to learn Strong Analytical Skills Manage Priorities Professional Physical Able to fulfill the physical demands of the role subject to reasonable adjustments under the terms of the Disability Discrimination Act 1995