Receptionist/Administrator

The post requires someone with initiative, enthusiasm, excellent

communication skills, empathy with patients and colleagues, well organised,

reliable and with a flexible approach to team work. The role involves reception

and admin duties both patient facing and over the phone.

You will need excellent organisational, communication and interpersonal

skills, along with the ability to work as part of a team while managing your

own workload

Offer general assistance to the

practice team and project a positive and friendly image to patients and other

visitors, either in person or via the telephone

Receive, assist and direct patients

in accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way

Undertake a variety of administrative

duties to assist in the smooth running of the practice, including the provision

of secretarial and clerical support to clinical staff and other members of the

practice team

Facilitate effective communication

between patients, members of the primary health care team, secondary care and

other associated healthcare agencies

The duties and responsibilities to be

undertaken by members of the practice administration team may include any or

all of the items in the following list. Duties may be varied from time to time

under the direction of the senior receptionist/practice manager, dependent on

current and evolving practice workload and staffing levels:

Squires Lane Medical Practice is a friendly and welcoming surgery. We have a list size of 5600 patients. Our reception team are very enthusiastic, supportive, highly motivated and works well as a team. Our Practice consists of 2 GP Partners, 1 Salaried GP, 1 Practice Manager, 1 Nurse, 1 Health Care Assistant, 1 Reception Manager, 2 Medical Secretaries, 3 Medical Summarizers and 4 receptionists.

Qualifications

Essential: - GCSE grade A to C in English and Maths.; - Basic IT skills with experience of working with Microsoft Outlook and Microsoft word

Desirable: - Previous work experience in General Practice using EMIS and Docman

Experience

Essential: - Previous experience in dealing with the public such as a receptionist or admin role.

Desirable: - Previous work experience in General Practice

Skills

Essential: - Previous work experience in General Practice