Receptionist/Administrator

We are looking for an enthusiastic, reliable and hardworking individual with good organisational and communication skills. The role will include a range of reception/admin duties which can include: answering the phone, dealing with general enquiries, booking appointments, scanning records onto the clinical system, record filing etc.

Experience is desirable but full training will be given to the right candidate.

Administration Clerk/Receptionist

Responsible to: Office Manager

Ability

to use own judgement, resourcefulness and be able to work under pressure

without direct supervision.

to perform accurately any function requested of them and to assist the practice

to run efficiently.

To

have excellent communication skills and patience.

be reliable and flexible.

observe strict confidentiality on all matters relating to the practice and its

patients.

provided to patients and any other visitors to the practice.

with all general enquiries, explain procedures and make new and follow-up

appointments.

your own judgment and communication skills to ensure that patients who need

urgent consultation are seen in a logical and non-disruptive manner.

practice arrangements and formal requirements to new patients and those seeking

temporary cover and ensure procedures are completed.

and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt

appropriate delivery.

requests for home visits into the visit book when requested, ensuring careful

recording of all relevant details and where necessary refer to Duty Doctor.

prescriptions and forms ready for collection by patients and pharmacies.

patients of relevant charges for private (non General Medical Services)

services, accept payment and issue receipts for same.

out results when necessary.

patient information on to the computer as required. Change of address etc.

and re-file records as required, ensuring strict alphabetical order is adhered

to.

correspondence, reports, results etc are filed/scanned promptly and in the

correct records, ensuring that all recent correspondence is available when

patients are seen.

answer telephone calls promptly and politely with understanding of each

patients problems.

and make telephone calls as required. Divert calls and take messages, ensuring

accuracy of detail and prompt appropriate delivery.

with patients, hospitals, Social Services, Health Authority and other outside

agencies

patient information onto the computer as required.

any other additional duties appropriate to the post as requested by the Partners or management team.

Patient

confidentiality must be maintained at all times

You

are requested to be flexible and the employers reserve the right to alter such

fixed hours as may be considered necessary to ensure that the Medical Centre

runs smoothly.

The

above list of duties is not exhaustive and may be subject to change as deemed

necessary.

Our Practice consists of 4 Partners (3 GPs and 1 Advanced Pharmacist Practitioner), 4 Salaried GPs, 2 Advanced Nurse Practitioner, 2 Practices Nurses, 1 Nurse Associate and a HCA. We have a friendly administration team of approx 13 staff led by the Business & Compliance Manager and Operations Manager, supported by the Office Manager and Admin Support Manager. We also work closely with the PCN (Primary Care Network) and use the services of a Pharmacist, Mental Health Worker, Paramedic Home Visiting Service, Physiotherapists and Social Prescribers.

We are an EMIS web practice with approximately 12,500 registered patients living in the Wellingborough area and surrounding villages.

Qualifications

Essential: - Educated to GCSE level

Desirable: - GCSE in Maths and English; - AMSPAR Receptionist Qualification; - NVQ Level 2 in Health & Social Care

Experience

Essential: - Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.; - Strong IT skills