Receptionist/Administrator

1. Coding, where highlighted, to the patients record ensuring accurate recording are completed and within a timely fashion. This will include test results, diagnosis and safegusrding concerns etc

2. Scanning for workflow and non workflow documents

3. Dealing with solicitors request for notes including retrieving Paper records and photocopying

4. General filing and the up keep of all surgery patient paper records

5. Plus any other administrative duties as and when needed.

1. Reception Duties

2. Using the telephone appointment system and Anima Online System

3. Repeat Prescriptions

4. Start and end of day procedures

5. Any other delegated duties considered appropriate to the post

1. Coding - to ensure all patients records are kept up to date and all relevant coding as requested via our clinical team are entered onto the patients records.

2. Scanning - to ensure all documents are scanned onto our system using the scanning machine and software. To send all documents either to patient record ( non workflow) or to the relevant GP to action (workflow)

3. Dealing with Solicitors requests - to help the secretarial team with retrieving relevant record information via computerised records or paper records and to copy/print when needed and check records are complete and ready to send.

4. General Filing - to create paper records for new patients and to retrieve paper records for patient leaving the practice. To file any new paper records received to our filing system and to maintain a good order of filing.

5. Plus any other administrative duties - to help the admin team when required with any other additional duties.

1. Reception Duties - to cover all front reception duties including maintaining the patient to collect forms, prescriptions, sick notes and any other forms available on reception.

2. Using our telephone system and Anima - to be first point for patients either via telephone, face to face or via our Anima online system.

3. Repeat prescriptions - to be able to deal with all prescription requests received and forward to relevant clinical team to action. To contact patients with prescription queries or to let the patient know when ready. To be able to communicate with local pharmacies.

4. Start and end of day procedures - to be able to perform 'opening up' and 'closing of' the surgery as and when needed.

5. Any other delegated duties considered appropriate to the post

We are a busy NHS Training Practice in Dartford with just over 9,000 patients and continuosly growing. We have 2 GPs and 1 salaried GP, 2 Practice Nurses and 2 HCAs and 11 members of staff within the Management, Secretarial, Reception and Administrative Teams.

Our IT system is EMIS Web.

Experience

Essential: - Experience with using windows software eg WORD, EXCEL, OUTLOOK etc; - keyboard skills, computer literacy; - Customer service skills

Desirable: - Experience of working in primary care or caring environment but not essential as full training will be given