Receptionist/Administrator
Operose Health
Meridian Practice, CV1 4FSView on map(opens Google Maps in a new tab)
Salary
£24,960
Contract
Permanent
Hours
Not specified
Closing date
12 October 2026
12 days leftJob description
Package Description: How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annu...
To provide comprehensive administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices. Key responsibilities include referrals management, patient registration and amendments, document management (Docman), task management, email and communication handling, general administrative duties, and ensuring compliance and confidentiality. Essential qualifications include previous administrative experience, preferably in a GP or healthcare setting, experience using EMIS Web, and experience with Docman. The role requires strong attention to detail, excellent organisational and communication skills, good customer service, and the ability to prioritise workload in a busy environment.
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Job IntroductionJob Title: GP Practice Administrator
Location: GP Practice (Meridian Practice)Reports to: Practice Manager
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners
To provide comprehensive administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
- Process GP referrals to hospitals, clinics, and external services
- Use the NHS e-Referral Service (e-RS) where appropriate
- Ensure referrals are completed accurately with all supporting documentation
- Track and follow up on outstanding or urgent referrals
- Liaise with patients and external providers regarding referral queries
- Register new patients onto EMIS Web
- Process patient deductions and transfers
- Update and amend patient demographic details (address, contact details, GP links)
- Ensure accurate record-keeping in line with NHS guidelines
- Process incoming clinical documents via Docman
- Accurately code and allocate documents to relevant clinicians
- Scan, upload, and file patient correspondence
- Ensure documents are reviewed and actioned in a timely manner
Task Management
- Manage and action tasks within EMIS Web
- Assign tasks to appropriate clinicians or team members
- Monitor outstanding tasks and ensure timely completion
- Respond to internal task queries efficiently
- Monitor shared practice email inboxes
- Respond to patient and third-party enquiries appropriately
- Forward clinical or urgent queries to relevant staff
- Maintain professional and confidential communication at all times
- Maintain accurate patient records
- Support prescription processing workflows
- Handle general administrative queries from patients and staff
- Assist with audits, data collection, and reporting when required.
- Answer patients calls and cover reception when required.
Compliance & Confidentiality
- Adhere to GDPR and NHS confidentiality guidelines
- Ensure all patient information is handled securely
- Follow practice policies and procedures
Essential
- Previous administrative experience (preferably in a GP or healthcare setting)
- Experience using EMIS Web
- Experience with Docman
- Strong attention to detail and accuracy.
- Good customer services.
- Excellent organisational and communication skills
- Ability to prioritise workload in a busy environment
Desirable
- Knowledge of NHS referral pathways and e-RS
- Understanding of medical terminology
- Experience in primary care administration
Working Environment
- Fast-paced GP practice setting
- High volume of patient data and administrative tasks
- Team-based working with clinicians and admin staff
At Operose Health, we deliver local primary care at scale, aiming to improve access, outcomes, and patient experience. We empower our colleagues to be the best they can be for our patients and each other, living our values because we CARE. Operose Health believes in compassion, understanding, and an open mind to support people towards a healthier future. We are ambitious and passionate about transforming the patient experience and redefining the future of primary care. Resourcefulness, creativity, and a devotion to lifelong learning are integral to improving the quality of our services. Excellence drives us to strive to do and be the best for our patients, employees, and NHS partners.
Qualifications
Essential
- Previous administrative experience (preferably in a GP or healthcare setting) Experience using EMIS Web, Experience with Docman, Strong attention to detail and accuracy. Good customer services. Excellent organisational and communication skills, Ability to prioritise workload in a busy environment.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 September 2026
Last checked
22 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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