Receptionist/Administrator

• Provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.
• Provide efficient clerical and administrative support to all members of the practice team and attached community staff.
• Operate and maintain essential practice administrative systems and procedures, maintaining strict confidentiality and data protection
• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.
• Excellent customer service skills, good telephone manner and strict confidentiality are essential.
• Experience of working in a GP Practice / Health Care setting preferred.
• Must be able to travel independently between both practices.

• Oakfields Health Group operates from 2 surgery premises: Oakfields Health Centre & Dipton Surgery.
• Growing list size of circa 7,600 patients
• Core opening hours 8.00am-6.30pm, Monday to Friday.
• Currently 5 GPs, 2 Nurse Practitioners, 3 Practice Nurses & 2 HCAs
• Reception/admin/secretarial team across the 2 sites comprises 11 staff & 2 Service Managers.
• Excellent Dispensing service at Oakfields Health Centre
• Paper-light SystmOne practice
• Consistently high patient satisfaction

Essential

• Able to deal politely and efficiently with members of the public
• Able to work effectively without constant supervision
• Able to exercise initiative
• Possess good interpersonal skills
• Display courteous and efficient telephone manner
• Able to work flexibly in order to meet changing needs and priorities of the service
• Good verbal and written communication skills
• Good keyboard skills