Receptionist/Administrator

To work in accordance of written protocols

Carry out general reception duties

Take accurate messages and deal with them promptly and appropriately

Make appointments/cancel appointments/book in patients using EMIS Web clinical system

Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality

Scanning documents into patient records (Emis clinical system)

Respond and send emails regarding patient care

Assist in the process for request of Patient medical records

Provide admin support as required

Record information accurately

Receive, sort and distribute incoming mail

Receive deliveries of stock and stationery and take appropriate action

Receiving patients consulting with members of Practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Process patients change of address computer data and medical records (have knowledge of Practice area.

Process a request for repeat prescription request in accordance with Practice guidelines.

Have attention to detail

Ensure building security have thorough knowledge of doors/windows/alarm.

Working as part of our Friendly Team, we would expect you:

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Carry out general reception duties and answer telephone calls.

Take accurate messages and deal with them promptly and appropriately

Make appointments for patients using the Emis clinical system

Cancel or rebook appointments

Greet patients on arrival and book them in if necessary

Register patients on the clinical system; fully registered, temporary residents or immediately necessary

Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality

Receive, file and retrieve patient records

Scanning documents into patient records (Emis clinical system)

Notes Summarising

Respond and send emails regarding patient care

Be responsible for ensuring that repeat prescriptions are processed and issued on a timely basis

Deal with enquiries and refer to appropriate person

File prescriptions

Assist in the process for request of Patient medical records following policies relating to GDPR

Provide admin support as required

Record information accurately; training to input data into computer system supplied

Receive, sort and distribute incoming mail

Date stamp incoming mail/ scan into designated software

Receive deliveries of stock and stationery and take appropriate action

Ensure tidiness of reception and waiting room

Maintain notice board

Tidy clinical rooms after surgeries

Ensure prompt ordering of supplies

Receiving patients consulting with members of Practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Process patients change of address computer data and medical records (have knowledge of Practice area.

Process a request for repeat prescription request in accordance with Practice guidelines.

Follow practice templates and protocols

Have attention to detail

Act upon clinician request regarding patient healthcare

Have working knowledge of telephone system, during and after hours.

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers

We are a friendly 3 Partner practice, supported by Practice Nurses, Assistant Practitioner, paramedics, practice based pharmacists caring for a practice population of over 8250

High achieving results for Dudley QOF targets and locally commissioned incentives schemes.

We actively accommodate and train Medical Students ,FY2, GPST and work collaboratively with our PCN partners

Rated GOOD by the CQC in April 2026

Experience

Essential: - Recent working experience in a busy General Practice setting or front facing administrative work in a Healthcare setting

Qualifications

Essential: - NVQ level 2 in Business Admin

Desirable: - NVQ level 3 in Business admin; - Medical Terminology Training