Receptionist/Administrator
Elthorne Park Surgery
London, W7 2JJView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
9 days leftJob description
Receptionist/Administrator Job Overview The Receptionist/Administrator is responsible for providing a professional, welcoming and efficient front-line...
- Main responsibilities - Welcome patients and deal with enquiries in a friendly and professional manner.
- Answer telephone calls and respond to patient queries appropriately.
- Book, cancel and rearrange appointments according to practice procedures.
- Register new patients and update patient information accurately.
- Maintain confidentiality and handle sensitive patient information appropriately.
- Direct patients to the appropriate healthcare professional or service, following practice procedures.
- Process repeat prescription requests and other administrative tasks where required.
- Receive and relay messages accurately to GPs and other members of the healthcare team.
- Deal calmly and professionally with patients who may be upset, anxious or frustrated.
- Maintain accurate records using the practice's computer systems.
- Work closely with GPs, nurses, administrators and other members of the practice team.
- Follow GDPR, confidentiality, safeguarding and health and safety requirements.
- Support the general administration and smooth day-to-day running of the surgery.
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the Practice
including the provision of secretarial/administrative support to clinical staff
and other members of the Practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and
duties and responsibilities to be undertaken by members of the Practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Practice Manager, dependent
on current and evolving Practice workload and staffing levels:
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
Maintaining
and monitoring the Practice appointments system
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Document management/workflow
Processing
repeat prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
Clearing
and re-stock consulting rooms as required
Providing
clerical assistance to Practice and additional staff as required from time to
time, including document management/ scanning
Ordering,
re-ordering and monitoring of stationery and other supplies
Dealing
with clinical waste
Maintaining the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Elthorne Park Surgery is a well-established and
popular 4-Partner Practice with 4 Salaried Doctors, a growing list
size (currently 9900 patients) in Hanwell, West London. Modern purpose built premises with car parking and good transport links including the Elizabeth Line. We are a SystemOne practice and have a full complement of friendly and supportive staff. We pride ourselves on providing high quality clinical care. The ideal candidate needs to be committed to delivering high quality care and have strong attention to detail.
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Basic to good IT skills
- Good written and verbal communication.
- Customer-service skills
- Telephone skills
- Ability to maintain confidentiality and follow practice procedures.
- Ability to remain calm with upset or difficult patients.
Desirable
- Friendly and approachable.
- Empathetic and understanding.
- Calm under pressure able to manage busy periods, queues and demanding telephone calls.
- Professional and respectful.
- Confident communicator.
- Discreet and trustworthy understands the importance of patient confidentiality.
- Well organised.
- Reliable and punctual.
- Flexible and adaptable.
- Good team player.
- Problem-solving ability can deal appropriately with routine issues and know when to escalate concerns.
- Willingness to learn able to learn new computer systems, procedures and NHS processes.
- Culturally sensitive comfortable working with patients from different backgrounds and with different communication needs.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 October 2026
Last checked
5 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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