Receptionist/Administrator - Central Lakes Medical Group

The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group, normally working from Coniston Surgery with some cover at other CLMG sites,

This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

All staff are expected to work to Cumbria Health Values:

list of duties and responsibilities, which follows, represents the broad

range of tasks which may be required to be undertaken either routinely or

periodically. This list is not

exhaustive and the role may include additional duties which are not listed

here.

list of duties and responsibilities, which follows, represents the broad range

of tasks which may be required to be undertaken either routinely or

periodically. This list is not

exhaustive and the role may include additional duties which are not listed

here.

1.

To

be the first point of contact for patients arriving at the Health Centre.

2.

Processing

confidential patient information to pass to Clinicians.

3.

Opening

the premises to be ready to receive patients in the morning, and closing the

premises securely and safely at the end of the day.

4.

Arranging

appointments for patients and notifying them of updates and changes.

5.

Keeping

a watchful eye on patients waiting to be seen and in the case of

worsening

symptoms, alerting a relevant professional.

6.

Alerting

Emergency Services in the event of an emergency and/or gain help from within

the department.

7.

Support

the practice administration load and workflow in an efficient and safe

manner.

8.

Carrying

out equipment checks and reporting issues to the Practice Management team

9.

work autonomously, managing own workload effectively referring to line

manager when necessary.

10. Receive and make calls as required

with the ability to handle heavy phone/patient traffic. Divert calls and take

messages as appropriate. Ensure that the telephone system is operational at

the beginning of each day.

11. Scanning and attaching patients data

to patients electronic records.

12. Pulling, filing and photocopying of

patient paper records.

13. Sort, screen and distribute incoming

internal mail. Process outgoing mail following the procedure.

14. To adhere to all CH Policies and

15. Participate and ensure own on-going

development

16. Receiving all incoming deliveries,

opening and distributing accordingly.

17. To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security

18. Undertake any other activities deemed

appropriate and necessary by the organisation.

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Knowledge

Essential: - Intermediate computer skills

Desirable: - Previous experience working within the NHS.; - Previous experience in a similar role.

Personal Circumstances

Other requirements

Essential: - Willingness to undertake further training

Qualifications

Essential: - GCSE English and Maths (or equivalent)

Desirable: - ECDL or equivalent; - NVQ Business Administration

Skills and Aptitudes