Receptionist/Administrator

You will be greeting patients in person and over the

telephone, handling enquiries efficiently and professionally.

Scheduling, rescheduling, and cancelling appointments using

electronic systems (e.g., EMIS Web.

Assessing patient needs to direct them to the appropriate

clinician or service (e.g., GP, Nurse Practitioner, pharmacist).

Processing repeat prescriptions, scanning clinical

documentation, updating patient records, and managing email/post.

Opening/locking the premises, keeping the reception area

tidy, handling specimens securely, and reporting maintenance issues.

Scanning/filing documents and completing hospital referrals

Maintaining strict data protection and patient

confidentiality at all times.

We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link

Taking messages and passing on information

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork

receptionist, practice manager or partners.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

We have a small friendly practice team that consists of:

1 HCA

7 admin/reception team

We are also a GP training practice.

Qualifications

Essential: - Training in administration clerical duties at NVQ level

Desirable: - Knowledge in EMIS web, Microsoft Office useful but not essential

Experience

Desirable: - Experience of working in a GP Practice not essential