Receptionist/administrator

• Greeting patients warmly and professionally upon arrival
• Managing appointment bookings, cancellations, and reminders using the practice management system
• Answering phone calls promptly and directing enquiries appropriately
• Handling patient enquiries with empathy and professionalism
• Maintaining accurate patient records in compliance with data protection regulations
• Processing administrative paperwork, including referrals and test results
• Managing incoming and outgoing correspondence, including emails and postal mail
• Supporting general administrative duties such as filing, photocopying, and data entry
• Ensuring the reception area remains tidy, welcoming, and well-stocked with necessary supplies

• Experience working in a healthcare setting or medical practice is essential
• Strong organisational skills with the ability to multitask effectively
• Excellent communication skills, both written and verbal
• Proficiency in using office software such as MS Office (Word, Excel) and practice management systems
• Ability to remain calm under pressure and handle sensitive information discreetly

Essential

• GCSE grade a to C in Maths and English
• Fully computer literate preferably in EMIS
• Competent with emails and word processing systems

Desirable

• Previous GP experience