Receptionist/Administrative Assistant - Rheumatology

Greeting and booking patients in at reception, checking and amending demographics as appropriate. Monitoring calls and managing emails. Making sure patients are added to wait lists for diagnostics.

To provide reception, general clerical and administrative support to the Rheumatology department. To develop a basic understanding of Rheumatology procedures to provide first line assistance to patients and staff.

To ensure that clinic appointments are cashed up and that any appropriate actions are undertaken including booking follow up appointments and escalating issues.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Organise and book departmental clinics hospital databases ensuring that all necessary documentation is available and all patient information is correct, amending where needed.

Greet our patients, answering any queries they may have and dealing with any general problems they may have during their visit.

Manage constant and sometimes complex telephone enquiries, relaying messages and referring calls as appropriate.

Deal with queries from Medical staff, pathway coordinators and other departments regarding booking or amending of appointments, and issuing test results.

Please note: This role is based at Fleet Medical Centre in Northfleet and not Medway Hospital.

Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Qualifications

Knowledge

Experience

Skills