Receptionist/Admin x2

The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn.

This is for a permanent contract, to work Monday to

Friday /Saturday to meet business needs . Work times can be from 6.45 am starts

and 8pm finishes on week days and Saturdays from 8.30 am 1pm .

Criteria-: Current/previous GP experience preferable but not

The successful candidates will demonstrate excellent

interpersonal and organizational skills as well as a level of competency in

Information Technology. Ideally, you must be a team player who is adaptable and

can demonstrate good communication skills, motivation, initiative, assertive,

and a willingness to learn.

Applications are welcomed from applicants with a

disability. We can make reasonable adjustments and offer support and advice in

a variety of ways throughout the application process. Equality of opportunity

is our policy.

All applications for this post need to be made

online

Please note that our vacancies may close before the

advertised closing date if sufficient suitable applicants are received.

All shortlisted applicants will be contacted by via

email. If you have not been contacted within 4 weeks of the closing date you

should assume that you have not been shortlisted.

It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that :

I. Patient enquiries are handled courteously, efficiently and with empathy.

II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.

III. Administration tasks are undertaken with due care and attention to details.

Reception duties

Opens and closes premises punctually as required.

Checks in and directs patients appropriately.

Takes and records accurate messages and passes on to relevant people.

Keeps the appointment book up to date and operates the appointment system as directed.

Arranges repeat prescriptions.

Aids special needs patients.

Liaise with outside organisations.

Arrange ambulance transport to hospitals

Arrange interpreters, as required

Direct patients wishing to make a complaint to the appropriate practice procedure.

Collects specimens from patients, stores correctly and prepares specimens for daily collection

Dealing with telephone queries

Have a working knowledge of telephones during and after hours

To provide cover for reception and administrative staff if required.

Maintain office supplies

Admin duties

Opens, distributes and posts mail.

Arranges non-routine appointments (secondary care)

Register new patients.

Return records to the Health Authority.

Prepare records for deductions

Maintain age/sex and patient registers and disease index.

Scans work flow and distribute information to team

Complete the relevant claim forms.

Participate in any project or audit that the practice may do from time to time.

General duties

Prepares and tidies consulting rooms, including stocking up with stationery and equipment.

Ensure posters and leaflet displays are tidy and in date

Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.

Scanning onto electronic patient records

In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests.

Information for extra consideration includes access to the general business of the practice and any information regarding individuals.

Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data,

If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party

Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party

It is essential that a strict code of confidentiality is adhered to all times

All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group

If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager

Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook)

Using personal security systems within the workplace according to Hurley Group guidelines

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

The Hurley Group is an NHS organization that runs a

number of GP practices, walk in and urgent care centers across London. We have

been providing patient-centered care since 1969, working within some of the

UKs most deprived communities.

Experience