Receptionist/Admin

• Greeting patients and visitors in a friendly and professional manner.
• Answering a high volume of telephone calls and dealing with enquiries efficiently.
• Booking, amending and cancelling appointments.
• Processing prescriptions, registrations and patient correspondence.
• Managing emails, clinical documents and administrative tasks.
• Maintaining accurate patient records.
• Liaising with GPs, nurses and the wider practice team.
• Supporting the delivery of high-quality patient care through efficient administrative processes.
• Undertaking general reception and administrative duties as required.

• A supportive and friendly team environment.
• Opportunities for learning and development.
• A varied and rewarding role within a busy GP practice.
• Competitive salary, dependent on experience.

• All applications for this post need to be made online
• Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
• All shortlisted applicants will be contacted by via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.
• Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria

Essential

• Essential Requirements
• Previous experience working in a GP practice or primary care setting is essential.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team while managing your own workload.
• A caring, compassionate and patient-focused approach.
• Person Specification
• Skill/Qualification/Experience Level - GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook
• Scope to Act - Ability to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care
• Staff Management - Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures
• Budgetary Responsibility - Support practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.
• Organisational Skills - Experience of providing support to patients and work colleagues
• Knowledge/Capability - Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area
• HR in line with established polices and procedures
• Role Complexity - Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting
• Service Development/Implementation - Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
• Communication/Influencing - Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications